Mcgrath, Mark Email & Phone Number

Hillsboro, Or, Us

Portland, Oregon, Remote

Valencia, Ca

Directed high-performing team of veteran Project and Program Managers, engaging with large-scale projects and programs nationwide. Supervised client escalations to ensure positive results. Executed financial responsibility for all projects within volume channel, including cost, revenue forecasting, billing milestones, and invoicing.• Conducted post-project survey calls to clients for feedback, increasing SAT scores by 15 points. • Managed project portfolio, surpassing as-sold margin by over 3% month on month.

Led daily management of the West area - based PS team of approximately 125 members across CA, NV, AZ, UT, OR, WA and CO. Oversaw project SOW review, level of effort required to complete projects. Managed financial aspects for all territory projects, including cost, revenue forecasting, billing milestones, and invoicing.• Achieved 10% increase in closed business by participating in quarterly business reviews with clients.• Managed client escalations to ensure results exceeded clients’ needs, improving overall SAT scores by 10%.

Valencia, Ca

Led daily management of Southwest-based PS team of approximately 75 members across Southern CA, NV, AZ, UT, and CO. Partnered with regional sales leaders to ensure correct deal construction. Managed financial aspects for all territory projects, including cost, revenue forecasting, billing milestones, and invoicing.• Executed project SOW review, validating level of effort required to meet client expectations.• Took part in quarterly business reviews with clients, resulting in 12% increase in closed business.

Oversaw day-to-day management of Valencia PS team, including customer escalation management and resource allocation.• Facilitated operations team to attain high SAT scores by exceeding clients' expectations.• Collaborated with local / regional sales management, confirming service deliveries meet expectations.• Contributed to on-site client meetings to develop solution designs that meet business needs, boosting closed business by 10%.