Mcgrath, Mark Email & Phone Number

Hillsboro, OR, US

Portland, Oregon, Remote

Valencia, CA

• Directed high-performing team of veteran Project and Program Managers, engaging with large-scale projects and programs nationwide. Supervised client escalations to ensure positive results. Executed financial.
• Conducted post-project survey calls to clients for feedback, increasing SAT scores by 15 points.
• Managed project portfolio, surpassing as-sold margin by over 3% month on month.

• Led daily management of the West area - based PS team of approximately 125 members across CA, NV, AZ, UT, OR, WA and CO. Oversaw project SOW review, level of effort required to complete projects. Managed financial.
• Achieved 10% increase in closed business by participating in quarterly business reviews with clients.
• Managed client escalations to ensure results exceeded clients’ needs, improving overall SAT scores by 10%.

Valencia, CA

• Led daily management of Southwest-based PS team of approximately 75 members across Southern CA, NV, AZ, UT, and CO. Partnered with regional sales leaders to ensure correct deal construction. Managed financial aspects.
• Executed project SOW review, validating level of effort required to meet client expectations.
• Took part in quarterly business reviews with clients, resulting in 12% increase in closed business.

• Oversaw day-to-day management of Valencia PS team, including customer escalation management and resource allocation.
• Facilitated operations team to attain high SAT scores by exceeding clients' expectations.
• Collaborated with local / regional sales management, confirming service deliveries meet expectations.
• Contributed to on-site client meetings to develop solution designs that meet business needs, boosting closed business by 10%.