I lead customer success for LinkedIn's staffing vertical across the UK, DACH, and France. As part of the EMEA & LATAM leadership team, I drive strategic initiatives to maximise customer value and ROI at scale. I am committed to hiring the best talent, fostering a high-performing team, and empowering individuals to deliver exceptional customer success. Leading a cross-regional team, I focus on inspiring collaboration, driving regional strategies, and enhancing productivity to ensure clients… Show more I lead customer success for LinkedIn's staffing vertical across the UK, DACH, and France. As part of the EMEA & LATAM leadership team, I drive strategic initiatives to maximise customer value and ROI at scale. I am committed to hiring the best talent, fostering a high-performing team, and empowering individuals to deliver exceptional customer success. Leading a cross-regional team, I focus on inspiring collaboration, driving regional strategies, and enhancing productivity to ensure clients realise the full potential of their LinkedIn investment.Key Achievements:Restructured sales stakeholder relationships in key markets, creating collaborative frameworks and territory planning processes that improved alignment, customer satisfaction, and performance.Partner with sales leadership to shape deal strategies and deliver executive-level engagement as a LinkedIn ecosystem expert. I align customer success solutions with client needs to support renewals and high-value opportunities.Developed and launched innovative Power BI dashboards used by CSMs across EMEA & LATAM, and sales teams globally, driving data-led planning and improved customer outcomes.Played a key role in reshaping our "customer advisory board" programme, gathering staffing-specific feedback to inform LinkedIn’s product roadmap and strategic initiatives.Led the Benelux CSM team on an interim basis (9mth assignment), aligning team objectives with organisational goals and fostering collaboration to enhance operational effectiveness and client outcomes.Cultivate a collaborative and inclusive team culture, promoting continuous improvement, diversity, and alignment with organisational objectives.Spearhead an EMEA initiative to build strategic partnerships with staffing federations, engaging federation leaders to showcase LinkedIn’s product capabilities and future roadmap, and driving industry innovation through co-owned initiatives. Show less