Pete Mcgrath Email & Phone Number

Leicester, GB

Leicester, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, Nottinghamshire, United Kingdom

Leicester, Leicestershire, United Kingdom

Leicester, United Kingdom

• Responsibilities included; leading a team of Loyalty Coordinators to provide operational and marketing support for network of loyalty websites. Maximising consumer engagement with the regional media brands, through the.
• Launched, managed and developed 16 loyalty websites, growing membership in excess of 82,000 individuals
• Served in excess of 2,200 offers, competitions or promotions delivering entry levels of over 150,000
• Increased retention of subscribers by over 41% compared to previous year

Leicester, United Kingdom

Analyse, aggregate, segment and profile all consumer data to deliver effective commercial campaigns. Develop B2C marketing campaigns to increase retention and acquisition.Formalise, legalise and organise all data capture, permission and storage in liaison with DMA, solicitors and industry experts. Audit and align all consumer data touch points to work.

Leicester, United Kingdom

Responsible for the delivery of customer and operational communication to increase retention and drive long term growth. Working with key stakeholders and third party suppliers to deliver first class customer experiences. Brand champion; ensuring wording, look and feel of all material was in line with British Gas tone of voice and brand guidelines.

Leicester, United Kingdom

• Working on the Slingshot Project Team (new billing system –SAP) ensuring that all MI and analytical requirements of the business were met. The team was the key link between the business and the technical developers to;
• Gather requirements from stakeholders, presenting data in a clear and concise manner to achieve business sign off.
• Monitor and manage defects, raising escalations, keeping all stakeholders informed of progress.
• Manage change in accordance with the internal control process, ensuring stakeholders are briefed.
• Ensure all issues are logged, reviewed, escalated and resolved within SLA.

Leicester, United Kingdom

To ensure the customer & meter details in legacy systems are correct and accurate in readiness for a new billing system (SAP). I provided cover for my line manager during periods of absence, using my experience to manage the team’s productivity, quality and morale.

Leicester, United Kingdom

Worked customers complex billing queries, ensuring customers’ gas accounts were accurately billed.

Leicester, United Kingdom

• Responsible for the development and delivery of circulations sales strategies. Day to day management and leadership of sales, marketing and operational teams. Business areas included MI and analytics, marketing.
• Increased Circulation revenue (2011) by 1% year-on-year to £4.3m; within industry of declining volumes. Successfully managed a cost base of £2m budget.
• Outsourced distribution of the Leicester Mercury newspaper, included moving to an overnight production process. Managed all aspects of the project including employee relations, third party supplier and new system.
• Worked with retailers to source free products to sample with the Newspaper, successes included fresh baked bread via Asda resulting in a 250% sales increase.

Leicester, United Kingdom

Responsible for the supply management, sales support, logistics, MI and analytics. I was responsible for integrating the Sales & Logistics departments, bringing together delivery drivers and sales people to work on the same patches to improve communication, sales performance and customer service.

Leicester, United Kingdom

Responsible for leading the field-based sales team, focused on forging long term relationships with new and existing customers to maximum sales opportunities.

Leicester, United Kingdom

I managed the team that provided regular MI and analytics. I worked closely with senior management to assist with effective and informed decision making.

Leicester, United Kingdom

I was responsible for reporting, targeting and forecasting across commercial departments. I worked with senior managers to provide daily, MI and analytics in a clear and concise manner.

Leicester, United Kingdom

I supervised a team of drivers to complete the daily distribution of a portfolio of products; monitored and reported on performance, introducing new process and procedures.

Leicester, United Kingdom

Multi-discipline project role to improve business efficiencies. Identified cost savings, introduced new technologies and developed new revenue streams.

Leicester, United Kingdom

Assisted management accountants with control reconciliations and preparation of accounts.

Ba (Hons), Business Studies, 2:1

Nvq Level 4, Management

A Levels, Business Studies And Maths

Gcse