Mcgraw Chris Email & Phone Number

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Operations Manager responsible for the configuration, warehousing centers and personnel in Grand Rapids, MI., Indianapolis, IN., and Spokane, WA. Currently manage staffing, device imaging, inventory and distribution to major medical, educational, banking and large corporations within West MI.

Caledonia, MI.

Providing consulting services regarding Technical Infrastructure, Telecom, IT, Network, OSP and ISP Fiber needs along with staff management services for educational, small business, and corporate settings. Strong skills in personnel management, organizational change, structure and implementation within existing and new departments.

• Managed daily work orders for installation, troubleshooting and cancellations, coordinated by 120 supervisors and technicians. Supervised over 10 requests per technician, ensuring up to 500K prospective customers.
• Measured success rates in sales and customer service. Exceeded expectations for all corporate goals, including metrics for late appointments and productivity, by an average 10%. Managed and led continuous improvement.
• Conducted employee meetings, oversaw human resources and led disciplinary proceedings when necessary. Monitored promotions, transfers, hiring and interviews. Managed corporate escalations and government regulatory.
• Built the team of commercial services technicians. Taught, trained and mentored specialized associates to focus on the commercial sector, reducing service calls by over 10% in 3 years.
• Developed a business relationship with the DeVos family to successfully coordinate ArtPrize communications technologies. Provided Wi-Fi installations throughout the downtown area, allowing visitors to engage with the.
• Coordinated wireless internet installations, teams and services for the 2012 Grand Rapids Chamber of Commerce Regional Business Policy Forum with Amway’s technology teams and Governor Snyder. Implemented iPads and.

• Maintained flexible and productive change within the company to maximize the annual budget. Successfully managed up to $800K per year.
• Reviewed system inefficiencies, developing plans to improve efficacy and customer satisfaction. Improved productivity by 30% in 3 years, reducing contractor usage and saving additional expenses.
• Established strong corporate relationships with GRPS Leaders, the Hispanic Centers and Latinos United for Progress. Initiated a program for the Women’s Resource Center to interview and hire qualified candidates. The.
• Capitalized on initiative to reduce service calls, expanding process in western Michigan. Utilized a specialized team to diagnose issues and develop proactive plans to decrease repeat calls and service requests.
• Interfaced with city officials to ensure cooperation during weather emergencies. Established effective processes for expedient restoration of.
• Designed, implemented, tested, maintained and provided troubleshooting of fiber optic networks for business, government and educational institutions. Regions included Michigan, Indiana and Minnesota.

• Managed the design, installation and testing procedure for Lansing’s Nortel DMS 500 Switch facility. Supervised 24 technicians, serving local and long distance commercial customers. Additionally supported services for.
• Collaborated and communicated with union organizers, addressing workforce initiatives and reporting issues. Championed positive morale and a healthy work environment, which eliminated a need for union organizations in.