Rob Mcgregor Email and Phone Number

Responsible for Product Adoption for Cisco Canada’s most important customers leading to subscription renewals, increased Customer Satisfaction, and driving Annual Recurring Revenue

• Developed and executed strategies driving demand for services renewal and delivery of Professional and Technical services • Define best practices for and executed action plans, escalation, and coordination of resources for several critical problem situation for Cisco Unified Communications, Data Centre switching, DWDM, and Enterprise Networking• Designed senior executive governance program for a banking VP of Global Voice and networking to reduce risk of product lifecycle and service coverage gaps; • Primary vendor liaison for incident and problem management for major Canadian customers• SME and Customer Advocate for Cisco Technical as well as Optimization Services (ie: PS Consulting)• Improved customer satisfaction and ability to meet 2 and 4-hour SLA for premium support contracts by establishing better support model and processes

Established the Siebel Financial Services pre-sales team in Canada.Teamed with Regional Sales Manager and Canadian VP to define and execute sales strategy.Grew total revenue of $27mm (USD) in Financial Services through to the end of Fiscal year 2002 (Banks,Insurance, Institutional Banking).Sales Champion for year 2001