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Rob Mcgregor is listed as Professional Sales, Services and Customer Success Leader based in Canada. AeroLeads shows a matched LinkedIn profile for Rob Mcgregor.
Rob Mcgregor previously worked as Professional Sales and Customer Success Leader at Cisco and Service & Support Manager at Cisco Systems. Rob Mcgregor holds Bachelor Of Engineering -B.Eng, Computer Engineering from Mcmaster University.
An experienced people leader with both pre-sale and delivery (post-sales) teams and 10+ years’ experience with service and delivery programs for enterprise networking, unified communications, collaboration, video, and optimization services. Consistently putting the client first to accomplish growth and efficiencies and eliminate obstacles to success by driving toward business objectives. A capable leader and contributor driving customer satisfaction, net promoter scores, and revenue generation with excellent experience in senior and executive management communication.
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Toronto, Canada Area
Responsible for Product Adoption for Cisco Canada’s most important customers leading to subscription renewals, increased Customer Satisfaction, and driving Annual Recurring Revenue
• Developed and executed strategies driving demand for services renewal and delivery of Professional and Technical services • Define best practices for and executed action plans, escalation, and coordination of resources for several critical problem situation for Cisco Unified Communications, Data Centre switching, DWDM, and Enterprise Networking• Designed senior executive governance program for a banking VP of Global Voice and networking to reduce risk of product lifecycle and service coverage gaps; • Primary vendor liaison for incident and problem management for major Canadian customers• SME and Customer Advocate for Cisco Technical as well as Optimization Services (ie: PS Consulting)• Improved customer satisfaction and ability to meet 2 and 4-hour SLA for premium support contracts by establishing better support model and processes
Toronto, Canada Area
Established the Siebel Financial Services pre-sales team in Canada.Teamed with Regional Sales Manager and Canadian VP to define and execute sales strategy.Grew total revenue of $27mm (USD) in Financial Services through to the end of Fiscal year 2002 (Banks,Insurance, Institutional Banking).Sales Champion for year 2001
Toronto, Canada Area
Quick answers generated from the profile data available on this page.
Rob Mcgregor is listed as Professional Sales, Services and Customer Success Leader.
Rob Mcgregor is based in Canada.
Rob Mcgregor has worked for Cisco, Cisco Systems, Siebel Systems Canada, and Triser Corp..
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Rob Mcgregor holds Bachelor Of Engineering -B.Eng, Computer Engineering from Mcmaster University.
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