Robyn Mcgregor Email & Phone Number

Austin, TX, US

At Q2, my focus as Senior IT Project Manager is centered on enhancing business infrastructure and processes through meticulous project management and deployment strategies. Our team's commitment to manufacturing process improvement and IT operations has been essential in the successful launch of critical cash management products.With over three years at Q2.

Austin, Texas, US

• Senior Project Manager managing Product development and deployment for suite of six (6) core Cash Management products at financial institution utilizing a blended support environment (project/operations) and matrixed.
• Applications, requirements gathering, validation/verification, resource, deployment mgmt and Audit/SOX compliance, contributed to PMO documentation & process development, to include project budget mgmt. (PM, Agile.

Monroe, LA, US

♦ Direct and oversee all aspects of client relationship and service delivery for a $6.5M client to include, but not limited to the deployment of new and add-on services, all aspects of ongoing delivery of existing services in a steady-state environment as well as troubleshooting and resolving service issues in a crit-sit environment. Work closely with.

♦ Developed strategic plans and tactical implementation programs for adoption of ITIL across client’s corporate infrastructure. Realigned Service Center and associated software and technologies, infrastructure support teams and drove organizational change. (BPR, Chg Mgmt, ITIL)♦ Directed nationwide service delivery and support management teams to identify.

♦ Directed nationwide service delivery and support management teams. Identified best practices to improve effectiveness, quality and lower overall support costs. (ITIL, PMO, SLM)♦ Developed strategic/tactical portfolio of service management offerings to maximize value proposition of programs across large corporate accounts. (Six Sigma, Chg Mgmt, ITIL)♦.

Mumbai, Maharashtra, IN

Develop ITSM practice plans and tactical implementation programs for ITIL across the client’scorporate infrastructure. Prepare, deliver and present RFPs and CXO level overviews andworkshops. (Practice Management, ITIL)♦ Engagement management for nationwide service delivery teams through delivery developmentand identification of best practices through.

• Develop strategic plans and tactical implementation programs for adoption of ITIL across the corporate infrastructure to include realignment of Service Center and associated software and technologies, infrastructure.
• Direct nationwide service delivery and support management teams through development and identification of best practices to improve effectiveness, quality and lower overall support costs. (BPR, PMO, SLM)
• Perform and deliver Services Assessment Management Analysis to identify gaps, establish developmental roadmap and align division goals with Business needs. Make recommendations for key performance indicators that.
• Coach and mentor project leaders and team members to improve repeatability, reproducibility and customer satisfaction levels. (CSM, PMO)
• Deliver ITIL Certification courses with an 96% pass rate. (ITIL, Education)

Arlington, Virginia, US

Round Rock, Texas, US

Transformed primary objectives into technical and service solutions to fulfill business plan. Member of senior management team and key contributor on mission critical direction. Reported to CEO. Led technical staff at 2 locations, to include: 24/7/365 Network Operations Center delivering remote Enterprise Management Services & Solutions to clients..

Armonk, New York, NY, US

Directed Worldwide Professional Services, Customer Support & Internal and Customer Education groups. Managed Customer Programs & Engagements. Led teams throughout Americas and EMEA. IBM Certified Advanced Project Manager (2000)♦ Developed and implemented Knowledge Management program; to include web-based customer and internal support access.

Vevey, CH

• Directed the Information Systems needs nationwide for Nestlé USA’s Legal, Corporate Real Estate and Corporate Security departments. Planned, managed and directed a conversion from AS/400 to PC & UNIX-based LAN/WAN.
• Reduced outsourcing fees with TQM practices. Saved 10-15% by developing standards, policies, procedures, planning, recycling, instituting preventive maintenance and anticipating repair/replacement needs.
• Developed Continuing Education programs that lowered learning curves by 25-33%.

New York, NY, US