Heather Mcguire, Med Email and Phone Number
Heather Mcguire, Med work email
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Heather Mcguire, Med personal email
Digital transformation is a critical part of an organization's future planning, and online training is a huge part of that. Whether you're shifting a learner base from a more traditional mindset into the e-learning sphere or you're looking for innovative new ways to engage your team, I have the tools and resources to support your journey.As a Learning Strategist, my specialty is helping you achieve better business outcomes by expanding the skills of your employees while increasing their engagement. Working with leaders and technical stakeholders, I created the plan to overhaul existing in-person training and develop a digital-first pathway to provide the theory up-front in an easily accessible way that could then be built upon in person via labs and on the job mentorship. By doing this, we could reduce our per-person training costs by up to $3000.Leading a team of 6 individuals, I designed, developed, launched, and improved an employee recognition program for an organization of nearly 4000 people. We rewarded our peers, leaders, and reports for going above and beyond their everyday excellence because engagement comes from appreciation as well as from a sense of community.With everything I do, I keep change management at the top of my mind. Even positive changes can be difficult to navigate, and using the ADKAR model (developed by Prosci), we can support each individual to bring everyone on board.My approach to learning development is based on honouring the knowledge and expertise that each adult learner brings to the classroom. By respecting that expertise and inviting them to share it, we can create inclusive and engaging learning experiences where everyone can grow.
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Instructional DesignerBc Financial Services AuthorityNew Westminster, Bc, Ca -
Instructional DesignerBc Financial Services Authority Aug 2024 - PresentVancouver, British Columbia, CanadaCreating and maintaining training materials for real estate agents and mortgage brokers. -
Learning Consultant - Strategy & Enablement - Telus NetworksTelus Jan 2023 - May 2024Greater Vancouver, British Columbia, CanadaAs part of a new training team supporting field technicians, my first priority was learning the business and its needs. I met with the EVP and VPs of my business area and then performed training needs analyses with each director group. From there, I determined the BAU needs of the organization as well as the future focus in order to create the path forward for the team.Some of the projects I've been involved with include:* determining a strategy to support a Field Force of the Future in which previously-specialist telecommunications technicians are cross-trained to support a wider range of work* consultation with the Business Continuity primes to ensure organizational processes are documented and a knowledge management plan is in place* creating a recognition program to celebrate the contributions of an organization of more than 3000 people* developing and implementing governance and program management for a $2M portfolio of research partnerships and industry memberships* program development for the integrated management of internal network and build standards -
Senior Learning Specialist - Communications & Learning Solutions - Customer Solutions DeliveryTelus Jan 2020 - Jan 2023Burnaby, BcAs a Senior Learning Specialist I was involved in creating and developing strategy surrounding new training initiatives. I mentored Learning Specialists who were new in role, as well as frontline technicians who were seconded to the team to learn the Learning Specialist role. I partnered with project managers, training logistics primes, subject matter experts, and stakeholders to ensure our learners were given the skills and knowledge they needed to succeed.In this role, I was heavily involved with:* moving our knowledge base to a new LCMS that allowed us broader authoring tools as well as opportunities for content reuse* overhauling our project intake process to refocus on outcomes and how best to measure them* standardizing our onboarding training for new aquisitions, as well as the pathway for full integration into the organization -
Learning Specialist Ii (Instructional Designer) - Coaching & Learning SolutionsTelus Jul 2016 - Dec 2019Burnaby, BcAs a Learning Specialist, my role involved interpreting training requests received from leadership and focused on providing telecommunications field technicians with the skills and knowledge they needed to be successful. This role was part technical writer, part curriculum developer, and part project manager.This role included: * Writing technical training courses, job aids, and associated documentation to support in-home telecommunications technicians* Determining the modality that best fit the training (in person course, eLearning, video, job aid, coaching)* Designing the training approach and getting stakeholder approval and buy in* Developing the training in collaboration with Subject Matter Experts, using tools such as Captivate, Articulate, the Google Suite, and the development of videos and websites* Training facilitators to deliver the training and assessing the training when it was delivered* Innovating both design and delivery of training to create the best fit between what is needed and what we can deliver -
Essential Skills Practitioner | Curriculum DeveloperDouglas College Oct 2014 - Jun 2016Coquitlam, BcFacilitate clients/students in learning about and increasing their Essential SkillsProvide online training and support for career professionals earning the Essential Skills Practitioner Training Certificate Provide classroom-based training in Essential Skills for out of work (EI and AI) clients who are looking to re-enter the workforceCreate lesson plans and materials to support Essential Skills trainingDesign and develop curricula for new programs, both within the College and with community partnersWrite proposals for provincial, national, and international contractsIn consultation with Douglas College faculty, participate in action research in the area of skills training and employment -
Program Coordinator - Surrey Learning Centre - Linc / ElsaDouglas College Surrey Learning Centre Jun 2013 - Oct 2014Surrey, BcLiaised with leadership from 4 Consortium partner organizations.Managed staff of up to 30 people with representation from all Consortium partners.Facilitated changeover from the provincial ELSA program to the federal LINC program, including the related changes to administration and policy.Handled issues surrounding attendance and performance for up to 285 students registered in up to 18 settlement classes.Ensured the alignment of program goals and program delivery with the funder's requirements.Tracked and reported on program performance outcomes for the Community and Contract Services Programmer as well as the Ministry funder. -
Elsa Facilitator | English Language InstructorDouglas College Surrey Learning Centre Jul 2011 - Jul 2013Surrey, BcProvided English language and settlement instruction to newcomers to Canada.Program design and development of ELSA 5/ LINC 6 curriculum. Mentored new instructors and sponsored TESOL practicum students from Douglas College and Trinity Western UniversityLiaised with community service providers to build relationships for guest speakers and field trips.Performed summative assessments on clients prior to the adoption of PBLA (Portfolio-Based Language Assessment)
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Elsa Instructor | Head Teacher | Teacher TrainerNwelc Mar 2008 - Jul 2011Provided English language and settlement instruction to newcomersMentored new instructors and sponsored TESOL practicum students from Douglas College and Trinity Western UniversityConnected with community service providers to build relationships for guest speakers and field tripsPerformed summative assessments on clients to determine their English CLB
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Head Teacher & DirectorKing George International College Mar 2007 - Mar 2008Trained a staff of up to 20 instructorsPerformed semi-annual instructor observations Handled student discipline and complaintsOrganized and created in-house professional development
Heather Mcguire, Med Skills
Heather Mcguire, Med Education Details
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Teaching English As An Additional Language -
Classics And Classical Languages, Literatures, And Linguistics
Frequently Asked Questions about Heather Mcguire, Med
What company does Heather Mcguire, Med work for?
Heather Mcguire, Med works for Bc Financial Services Authority
What is Heather Mcguire, Med's role at the current company?
Heather Mcguire, Med's current role is Instructional Designer.
What is Heather Mcguire, Med's email address?
Heather Mcguire, Med's email address is he****@****lus.com
What schools did Heather Mcguire, Med attend?
Heather Mcguire, Med attended Simon Fraser University, Queen's University.
What skills is Heather Mcguire, Med known for?
Heather Mcguire, Med has skills like Esl, Teaching English As A Second Language, Language Teaching, International Education, Multicultural Education, Adult Education, Teaching Adults, Curriculum Development, Curriculum Design, Teacher Training, Educational Leadership, Tesol.
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