Oversaw and led a diverse team of 5 sales support professionals, along with translators, desktop publishers, engineers, interpreters, and vendors, ensuring effective collaboration and operational excellence in delivering B2B language services.Directed comprehensive business development initiatives for national and global accounts, spearheading market expansion strategies, building executive relationships, developing prototypes with proof of concept, and securing high-value contracts.Negotiated and managed over $1.4M in annual contracts, conducted quarterly business reviews, and resolved complex issues to ensure client satisfaction and success. Consistently achieved year-over-year sales growth averaging 14%, while effectively managing P&L and accounts payable and receivable.Significant Achievements:Increased strategic account revenues by 32% over four years by focusing on top-tier clients and enhancing client relationships through targeted reviews and project management improvements.Led the formation of a North American accountability group for Managing Directors, resulting in improved goal-setting and 10% to 33% annual revenue growth with stronger margins.Developed ContentFlow, an innovative SaaS solution that automated multilingual website updates and incorporated AI-assisted workflows, saving clients time and expanding business opportunities with larger, high-growth clients.

Acted as CIO, establishing the IT vision and strategy for a $250M business, managing all IT operational and capital budgets exceeding $1M and up to $10.4M respectively.Led a high-performing IT team of 16, playing a pivotal role in the organization's Annual Strategic Plan and driving the transformation of legacy ERP systems through data-driven decision-making.Defined and implemented long-term strategic IT goals, policies, and procedures, modernizing IT architecture and managing system migration plans to align with the company's strategic objectives.Developed a comprehensive business continuity strategy, including rigorous disaster recovery planning, tailored to meet critical business requirements for Recovery Time Objective (RTO) and Recovery Point Objective (RPO), ensuring seamless operations.Oversaw major IT projects, conducting pre- and post-implementation reviews, and maintained stringent project tracking to guarantee timely and within-budget delivery.Significant Achievements:Spearheaded the largest ERP system implementation in company history, completing it ahead of schedule and under budget, resulting in significant improvements in operational efficiency.Transformed the IT department by standardizing processes, implementing SLAs, and restructuring for accountability, leading to enhanced service delivery and customer satisfaction.Coordinated the cross-country relocation of the Head Office and Data Centre in 5 months with minimal disruption, leveraging VMware virtualization to simplify the migration process and enhance long-term operational efficiencies, while maintaining team morale and reducing staff turnover.Led the successful rollout of a Gift Card program, increasing gift card sales by 660% through effective vendor selection, system integration, and staff training.