Active participation at all stages of development in order to achieve product excellence. User-oriented in search of new business opportunities. - Collaboration with multidisciplinary partners: UX&UI designers, Researchers, Business Intelligence- Using qualitative and quantitative methods to understand and discover client needs- Prototyping solutions and validating with end users- Creating business requirements for developers. Representing voice of customer during software development and receipt- Implementation, use and popularization of tools supporting user oriented development (e.g. FullStory, Appcues, Tableau)

Acquiring valuable knowledge for stakeholders. Designing and conducting researches which results in reports with recommendations. Using qualitative and quantitative methods to achieve stakeholder's needs (e.g. workshops, focus groups, interviews, usability and prototype testing, case studies, desk reserach, surveys, personas, data mining). During my work, I cooperated with both internal and external clients.My work concerned the following research areas:- UX testing (desktop and mobile applications)- competition analysis- market analysis- employer branding and employee engagement

Working on Trans.eu Road Transport System brand projects:TCC (Trans.eu Certificates Carrier) and TCE (Trans.eu Certified Express)- brand project management / strategy and reporting- creating and maintaining project's databases, tools and processes- relationship building / key account acquisition- cooperation with Trans.eu Group companies- marketing / copywriting / campaigns planning

Working on Trans.eu Road Transport System brand projects:TCC (Trans.eu Certificates Carrier) and TCE (Trans.eu Certified Express)- building and maintaining carriers community / creating brand image- relationship building / key account acquisition- acquiring and maintaning data about carriers community- marketing / copywriting- participation in TSL events