Amanda Mchale Email & Phone Number

New Braunfels, Texas, United States

*Supervise Recruitment Operations Call Center*Work alongside exempt staff of 2 Managers and non-exempt staff of 21 full-time employees*Participate in revision and communication of program changes and enhancements. *Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. *Employee coaching and development to drive client set KPIs.*Develop and maintain business relationships… Show more *Supervise Recruitment Operations Call Center*Work alongside exempt staff of 2 Managers and non-exempt staff of 21 full-time employees*Participate in revision and communication of program changes and enhancements. *Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. *Employee coaching and development to drive client set KPIs.*Develop and maintain business relationships with internal and external clients. *Manage Team Quality Performance.*Make certain Operations employees receive continuous developmental training after initial training to improve ability to service our providers.*Responsible for leading and directing the activities of assigned staff which includes ensuring that the quality of programs and/or systems developed meet the individual, unique needs while remaining consistent with TaskUs / Spotify corporate policies, procedures, and philosophies; and to ensure adherence to company policies and procedures Show less

Managing Outbound sales team. Preparing and facilitating uptraining. Boost sales by motivating and encouraging good behaviors and consistent dialing. Coaching real time to objections with proper rebuttals. Compiling and analyzing data as sales tool. Boosting morale. Organizing Events Team.

San Antonio, Texas Area

*Supervise Recruitment Operations Call Center*Work alongside exempt staff of 6 Managers and non-exempt staff of 90 full-time employees*Participate in revision and communication of program changes and enhancements. *Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. *Employee coaching and development to drive provider recruitment production.*Develop and maintain… Show more *Supervise Recruitment Operations Call Center*Work alongside exempt staff of 6 Managers and non-exempt staff of 90 full-time employees*Participate in revision and communication of program changes and enhancements. *Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. *Employee coaching and development to drive provider recruitment production.*Develop and maintain business relationships with internal and external clients. *Manage Team Quality Performance.*Make certain Operations employees receive continuous developmental training after initial training to improve ability to service our providers.*Responsible for leading and directing the activities of assigned staff which includes ensuring that the quality of programs and/or systems developed meet the individual, unique needs while remaining consistent with Sears corporate policies, procedures, and philosophies; and to ensure adherence to company policies and procedures.Accomplishments*Improve and maintain Occupancy from 20% to 60%*Developed KPIs for recruitment team incorporated by recruitment department Show less

 Supervise Operations Call Center  Work alongside exempt staff of 6 Supervisors and non-exempt staff of 100 full time employees Participate in communication of program changes and enhancements. Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. Employee coaching and development. Develop and maintain business relationships with internal and external clients. Manage Team… Show more  Supervise Operations Call Center  Work alongside exempt staff of 6 Supervisors and non-exempt staff of 100 full time employees Participate in communication of program changes and enhancements. Monitor staffing levels, trends and turnovers and prepare recommendations to Senior Management outlining efforts to maintain a quality staff. Employee coaching and development. Develop and maintain business relationships with internal and external clients. Manage Team Quality Performance Make certain Operations employees receive continuous development training after initial training to improve ability to service the client. Responsible for leading and directing the activities of assigned staff which includes ensuring that the quality of programs and/or systems developed meet the individual, unique needs while remaining consistent with Alorica’s corporate policies, procedures, and philosophies and to ensure adherence to company policies and procedures. Show less

 Identify and pre-qualify leads for sales team Prepare contact information and follow up on unscheduled leads Managed showroom inside HEB Plus Managed home-base showroom, answering phone calls and driving up prequalified leads Excellent Analytical and Problem Solving Skills Strong Customer Service Skills

Austin, Texas Area

My organization skills can help you de-clutter and get organized I will assess the situation and provide a creative solution to fit your needs No job to big or small References Provided Professional Resume Available FLEXIBLE SCHEDULE/REASONABLE RATES SERVICES: * Goal Setting * Minimize Clutter * Develop Filing System * Space Efficiency Planning * Storage Planning And Preparation * Daily/Monthly/Weekly (return visits available)… Show more My organization skills can help you de-clutter and get organized I will assess the situation and provide a creative solution to fit your needs No job to big or small References Provided Professional Resume Available FLEXIBLE SCHEDULE/REASONABLE RATES SERVICES: * Goal Setting * Minimize Clutter * Develop Filing System * Space Efficiency Planning * Storage Planning And Preparation * Daily/Monthly/Weekly (return visits available) AREAS OF FOCUS: RESIDENTIAL * Bedroom * Living/Family Room * Dining Room * Kitchen * Home Office * Laundry * Garage * Attic * Basement COMMERCIAL * Office * Kitchen * Store Room * Supply Room * Conference Area ADDITIONAL SERVICES: * Yard Maintenance * Administrative Assistant * Word Processing * Data Entry * Shopping Assistance * Yard Sale Preparation BUSINESS REFERRALS: * Electrician * Carpet Cleaning Service * Storage Bins / Containers Show less

Austin, Texas Area

Matching Folks with Careers was my particular station. I met with those interested in furthering their education and assisted in guiding them toward their goals!

New Braunfels, Tx

My responsibilities in this position were to ensure store personnel were providing exceptional customer service. This included answering questions and assisting with product selection, purchases, and returns. I kept the store clean, well organized, and properly merchandised. It was also my responsibility to make sure all store policies, procedures, and controls were followed, as well as planned, organized, and delegated work among staff. I was taught how to repair pool equipment (pumps &… Show more My responsibilities in this position were to ensure store personnel were providing exceptional customer service. This included answering questions and assisting with product selection, purchases, and returns. I kept the store clean, well organized, and properly merchandised. It was also my responsibility to make sure all store policies, procedures, and controls were followed, as well as planned, organized, and delegated work among staff. I was taught how to repair pool equipment (pumps & motors, automatic pool cleaners, etc. ) One of the driving forces in this position was selling products, reinforcing prior purchases and increasing average sales per customer. Show less

Austin, Texas Area

Education record

High School Diploma, Graduated To 25 In My Class Of 846

Activities and Societies: Choir, Theatre/Drama Club

Education record