* Complaint Call Management at Customer support centre * Teleservice & Remote service support via SFDC - CRM* MIS Report preparation and presenting to management* Statistical data analysis and preparation of validation reports - PQ* Management of Team in the day to day operations* Handling the fully automated Biochemistry analysers like Cobas c6000, Cobas Integra 400 Plus, Cobas c311 & Cobas c111 and Immunology analysers like Cobas e601, Cobas e411 and Elecys 2010* Responsible for complaint call management, Call Resolution via Teleservice and Remote service support. * Validation/Accreditation documentation support, PRI/PSI Screening assessment, Monitoring ofTeam performance and MIS Reporting.* Team Leader for the Application Division in the Customer Support Centre.* Officially trained in all ranges of Biochemistry & Immunology Analysers.* Instrument Health Report Generation* Documentation in Data quality* Analytical validation of Clinical chemistry and Immunology analyzers at Instrument Repair Centre

* Responsible for giving Field Application Support & Application* Training for the fully automated clinical analysers like Biochemistry Analysers.* Responsible for resolving the complaints for Q.C and RIQAS.* Responsible for 24/7 Accusera software installation and training* Responsible for conducting QMS Workshop, CME and seminar* Responsible for the providing training of various analysers such as RX Daytona, RX Imola and RX Monza at South Zone.* Standardization of application programme setting in third party analyser with exclusive of Randox reagents.* Responsible for RIQAS and IQC promoting in co-ordination with sales team.

* Responsible for validation of the fully automated clinical analysers (Biochemistry, Immunology, Haematology & Point of Care).* Responsible for Reagent validation and validation of new test parameters as per SRL Validation Protocol (PQ)* Development of In-house Test (New assay development)* Preparation of Interpretation of reports, SOP, Marketing flyers.* Documentation of validation report upon statistical data analysis.* Maintaining the specimens in Biorepository* Handling Clinical Trial project: Drug screening by TLC Method* Responsible for validation report statistical data analysing for satellite labs.

* Responsible for Diagnostic test investigation, analysis and result interpretation of the fully automated clinical analysers (Biochemistry,* Immunology, Haematology, Point of Care and Western Blotting)* Responsible for Q.C Reports on ELISA, CLIA, RIA test parameters* Responsible for timely reporting of results in system* Responsible for managing the team and training the new lab technician* Responsible to conduct seminar at TIME office