Chantal Ramirez, Phd Email & Phone Number

Austin, TX, US

Carpinteria, CA, US

Reston, Virginia, US

Seattle, WA, US

• Led and supported research efforts on the CX Measurement team providing critical insights to user experience related to usability and overall sentiment
• Designed and executed end-to-end research studies using quantitative, qualitative, and mixed methods including surveys, usability tests, PURE reviews, and interviews
• Developed and deployed site-intercept surveys for large scale data collection across multiple lines of business, platforms (desktop, mobile web, app), points of sale, and user populations
• Analyzed large-scale survey data to establish industry benchmarks and track seasonal changes in user sentiment and brand trust
• Extracted quantitative and qualitative insights from user open-ended text feedback using text analytics including sentiment analysis, n-gram models, and thematic analysis
• Synthesized and presented research findings to key stakeholders, communicating research insights, implications, and recommendations

Austin, TX, US

• Collaborated with cross-functional teams within top technology companies to conduct user experience research on various product initiatives
• Designed and developed project goals, research methods, and study protocols
• Executed research studies using quantitative and qualitative methods including user interviews, usability testing, A/B testing, and surveys
• Analyzed and synthesized data to provide valuable insights on user behavior, thoughts, and processes
• Created and delivered reports to company stakeholders with findings and future directions

Austin, TX, US

• Identified gaps in psychological research findings and formulated research studies to address these gaps resulting in two scientific publications and 10+ research presentations
• Developed cross-sectional and longitudinal research designs utilizing quantitative and qualitative methods (e.g., surveys, interviews, behavioral observation, eye-tracking, card-sorting, and reaction-time testing)
• Collaborated with leaders and stakeholders across multiple universities in the design and execution of a multi-site research project
• Trained and led cross-functional research teams in person and remotely across multiple research projects
• Customized and adapted research designs to include in-person and remote data collection in response to COVID-19 restrictions allowing for continuation of previously suspended projects
• Worked closely with stakeholders from non-profit organizations to utilize research findings for parent education program resource development

Austin, TX, US

• Coordinated and implemented research training program for minority students resulting in an over 71% success rate of advancement into subsequent research positions
• Collaborated with cross functional teams including program director, research leaders, business administrators and stakeholders to design program curriculum aimed at maximizing research career success
• Worked closely with multiple research labs to assign program participants to corresponding research teams
• Planned and implemented weekly workshops for program participants resulting in improved research methods and performance as reported by all participating research lab directors
• Designed and executed pre- and post-program surveys to identify participant needs and pain points, adapted curriculum accordingly for subsequent cohort resulting in increased program satisfaction

College Station, TX, US

• Performed comparative analysis of parental care practices and child behaviors
• Assisted with data coding of surveys and physiological measures of 240+ children
• Presented research findings at academic conference
• Co-published research findings for scientific research journal

College Station, TX, US

• Created coding scheme for observational and behavioral measure data
• Coded 4,300+ participant entries across three research studies
• Organized bilingual questionnaire data and analyzed for language processing differences

College Station, TX, US

• Prepared and collected survey data for research of parental nutritional knowledge
• Transcribed and translated audio recording of Spanish focus group interview
• Developed a research proposal on the effects of culture and child health

Doctor Of Philosophy - Phd, Developmental Psychology

Master'S Degree, Developmental Psychology

Bachelor'S Degree, Psychology