Mehdi Charfi Email & Phone Number

Dearborn, Michigan, Us

• Spearhead the cross-functional delivery of the data product for a dealer-facing electric vehicle dashboard by gathering robust requirements from experience owners, creating visual artifacts for data engineers and validating the data quality.• Manage a comprehensive metric tracker from data ingestion to product launch, consistently updating senior leadership on progress and proactively escalating blockers to ensure timely delivery.• Develop sophisticated BigQuery scripts and Looker Studio reports to democratize data access for key, non-technical stakeholders, significantly enhancing performance insights and strategic decision-making.

Dearborn, Michigan, Us

• Maintained an accurate record of all customer experiences contained in the business plan, while deeply understanding the elements which combine to deliver each end-to-end experience• Liaised with Experience Architects, Product Owners and Product Managers to ensure that their goals are aligned with Customer, Brand and Enterprise priorities• Escalated and resolved disconnects between market expectations and the global experience cycle strategy

Dearborn, Michigan, Us

• Generated valuable customer insights and identified key market trends that influenced major vehicle marketing strategies and business decisions• Developed powerful Alteryx workflows, leveraging data science tools and techniques, that transformed raw data into meaningful products• Delivered critical updates to senior leadership on sales and marketing performance• Managed complex relationships across the organization, including external data vendors

Dearborn, Michigan, Us

• Led a cross-functional team from campaign conception through launch and maturity• Collaborated with product owners, architects, and developers to define and prioritize the backlog• Drove technical design discussions, agile ceremonies, testing and delivery to create business value

Dearborn, Michigan, Us

Designed and operated two pilot marketing campaigns that executed machine learning-based decisions, resulting in a 25% lift in overall customer engagement

Dearborn, Michigan, Us

Developed and maintained QlikView dashboards that provide critical insights into consumer experiences to influence future product and service development on a global scale

Dearborn, Michigan, Us

• Gathered technical requirements and built data models for Ford Credit product experiments• Led effort to improve experimentation delivery times by alleviating process bottlenecks• Developed a desktop application using Visual Basic to streamline change management processes• Completed Six Sigma Green Belt Certification

Washington, Dc, Us

• Advised faculty on course design and online instructional strategies• Investigated and resolved technical problems in the learning management system• Coordinated training and professional development programs for faculty, staff, and students

Hartford, Connecticut, Us

• Performed functional testing of enhancements/defects for an absence management application• Developed SQL queries and scripts to create, fetch, and update client data in the database• Designed business intelligence reports for clients including Nissan, General Motors, and BASF

Hartford, Connecticut, Us

• Revamped development team websites and implemented various web tools within Microsoft SharePoint to optimize business processes and facilitate virtual collaboration• Dispatched service request tickets to application developers using HP Service Manager• Facilitated the integration of a social enterprise software across all development teams

Philadelphia, Pa, Us

"Synergy: Realizing Optimal Collaboration"Developed a mathematical model to measure collaboration and provide a project manager with recommendations for the optimal allocation of team members to specific tasks.

Philadelphia, Pa, Us

“Cross-Dock Simulation Output Analysis”Created statistical models to help simulate the cross-dock operations of National Retail Systems, which allowed for forecasting of future productivity and improved inventory turnover

Philadelphia, Pa, Us

Provided computer repair and configuration, software and hardware support, network maintenance, complex troubleshooting, classroom technology support, and other related tasks.

Bachelors, Systems Engineering

Master Of Business Administration (M.B.A.), Kogod School Of Business