Marco C. H. Cheng Email & Phone Number

New Territories, Hong Kong

香港特別行政區

• Playing a pivotal role in planning, coordinating, and executing impactful school events for distance learning students and school development.• Spearheading the organization of the 2025 International Conference on Open and Innovative Education (ICOIE), ensuring a successful and engaging experience.• Managing website content and posts, leading a complete revamp via WordPress.• Driving the launch of website chatbot services by collaborating with IT developers to effectively define requirements and prioritize functionalities.

香港特別行政區

• Delivered comprehensive administrative and clerical support for school events and distance learning initiatives, enhancing overall programme and learning effectiveness.• Provided top-notch front-line services, expertly managing inquiries from students and external stakeholders to foster a positive educational experience.• Assisted in student inquiry data management, producing statistical reports to facilitate informed decision-making for improved services.• Played a role in operating the International Conference on Open and Innovative Education (ICOIE) 2024, contributing to successful event execution.• Created engaging webpage content, posters, and graphic designs for school activities using WordPress, Canva, and Midjourney, driving effective communication.• Coordinated the project for AI chatbot services, collaborating with developers to define requirements, prioritize functions, and establish acceptance criteria.• Delivered insightful information summaries and best practices on AI development and applications in education, supporting innovation in teaching and learning.

香港特別行政區

• Spearheaded comprehensive research support services, encompassing study design,proposal development, data collection, and manuscript authorship, adeptly juggling multipletasks.• Orchestrated the preparation and coordination of 10 academic journal issues, addressingdiverse subjects such as COVID-19, environmental strategies, mental health, LGBTQAI+issues, animal phobias, and sleep studies.• Successfully delivered a presentation at an international conference, focusing on theintersection of climate change, nature connectedness, and psychological well-being.• Effectively managed and mentored a team of over 40 student volunteers and 20 interns,ensuring efficient task delegation and operational support for the research center

香港特別行政區

• Delivered robust research assistance, encompassing study design, proposal development, data collection, and analytical tasks, while adeptly juggling various administrative duties.• Played a pivotal role in research project development and execution, significantly aiding in crafting compelling grant proposals.• Efficiently coordinated multiple research operations, ensuring seamless project progression.• Provided key support in grant proposal preparation, enhancing the potential for funding success.Actively participated in manuscript composition, contributing to scholarly publications.

China

• Spearheaded the strategic planning, decision-making, and management of a text-based online counseling project, leading an 8-member virtual project team.• Achieved project milestones and deliverables within predetermined scope and timelines, demonstrating exceptional multi-tasking abilities.• Directed the recruitment, training, and supervision of over 40 text-based online counselors, ensuring a high standard of service delivery.• Formulated and executed a comprehensive stakeholder engagement and communication plan to foster seamless collaboration across the project team.• Contributed 260 hours of professional service to text-based online counseling, enhancing client support and project outcomes.

Shanghai, China

• Delivered comprehensive guidance services encompassing suicide intervention, safety planning, academic stress management, career development, and personal growth.• Implemented mental health education programs and psychosocial assessments to support student well-being.• Managed administrative duties, ensuring meticulous maintenance of backup archives and case report documentation.

Shanghai, China

• Spearheaded the localization of 10+ meditation and mindfulness courses for China's Employee Assistance Program (EAP).• Leveraged expertise in psychology to train 3 team members on mindfulness theories and practices.• Streamlined the documentation process for 20+ psycho-social assessments, enhancing data retrieval efficiency.

• Delivered comprehensive administrative support, managed client reception and appointment scheduling, and coordinated counseling sessions.• Crafted engaging psycho-educational content for client support.Provided targeted healthcare services to three children with Special Education Needs (SEN), focusing on ADHD.• Spearheaded the development and management of the official WeChat page, contributing three informative articles and designing promotional posters.

Shanghai, China

• Delivered exceptional administrative support as the primary contact for student inquiries, effectively orchestrating information management within Fudan University's MBA program.

Beijing, China

• Assisted in facilitating consulting services for clients' overseas IPO endeavours in the U.S.market.• Compiled weekly reports analyzing stock market trends and corporate business models.• Executed additional responsibilities as directed by supervisory personnel

• Conducted comprehensive quality audits for over 100 mystery shoppers to benchmarksales performance across leading sports brands such as Nike, Adidas, and Puma.• Developed a detailed Standard Operating Procedures (SOP) manual to standardize qualityaudit processes.

Master Of Education - Med, Psychology

Bachelor Of Science - Bs, Applied Psychology