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Accomplished Customer Success & Services Executive who has built high performing teams from small, entrepreneurial groups to profitably scaling globally diverse groups supporting Cloud and AI environments.Experience in bringing structured services and account management focus to high growth companies scaling towards large Enterprise customers. Ability to increase strategic relevance with customers through bridging technical and operational solutions that provide business outcomes.Recognized as a transformation agent, who can take small opportunities or challenges and creatively turn them into long-term scalable solutions. History of developing and scaling a broad range of service and customer success delivery models including; renewable annuity subscription, managed services, outcome-based consulting, and SaaS consumption engagements. Practical international experience scaling capabilities and teams across Americas, Europe and Asia. Customer success is a passion and I have experience in building a culture of customer loyalty and long term client relationships. I've also fostered Executive relationships with key channel partners in establishing joint portfolio strategies.
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Chief Customer OfficerTigergraphCalifornia, United States
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Chief Customer OfficerTigergraph Oct 2024 - PresentRedwood City, Ca, Us -
AdvisorYoodli Aug 2024 - PresentYoodli is an AI communication coach (grammarly for speech) that provides private, realtime, judgement-free feedback on your presentation skills. Applications include, Sales, Customer Business Reviews, Interviewing, and Executive Presentations, to name a few. -
Global Vice President, Customer SuccessUniphore Sep 2021 - May 2024Palo Alto , California, UsProviding an industry leading, AI native platform that transforms the way Enterprises engage with customers. Within Customer Success, our team manages our customer base throughout their journey with a focus on; Service Delivery, Relationship Building,Business Value Realization, and Growth. -
AdvisorWanclouds Inc. 2015 - 2022Santa Clara, California, UsPlatform that simplifies multi-cloud migrations and maintenance "as a Service". Includes full suite of services are provided to adjust to changing business requirements. -
Global Vice President, Cloud Adoption & Optimization ServicesSap Customer Experience Jan 2019 - Sep 2021Palo Alto, California, UsEstablished a globally diverse team focused on driving adoption, improving platform performance, and providing operational best practices. These capabilities drive business outcomes and value for customers resulting in increased satisfaction and retention.Extended ongoing, recurring revenue services across customer experience platforms. -
Senior Vice President, Customer Success & Managed ServicesCalliduscloud Cx Jun 2017 - Jan 2019Dublin, California, Us(Acquired by SAP) Transformed and globally scaled services that drive adoption and increase value post go-live. Established Customer Success function in US and Europe, focused on Renewals, Adoption, and overall Customer Experience.Transformed Managed Services which provided outcome based services on an Annual Recurring Revenue basis. Grew Revenue by 30% in 1 year while improving margin. -
Executive Vice President, ServicesFive9 Apr 2015 - Nov 2016San Ramon, Ca, UsLed all aspects of a global Services organization and driving the customer experience for a cloud based contact center platform. Functions include; Support, Professional Services, Customer Success, Training, Partner Enablement, and Custom API Solutions. -
Vice President, Advanced Services, Americas EnterpriseCisco Systems 2011 - 2015San Jose, Ca, UsGeneral Manager for $750M P&L focused on Enterprise, Commercial, and Public Sector segmentsAchieved double digit revenue growth in while increasing gross margins by 30% over 3 years. Established Cloud Pursuit Team to capture 3 CaaS engagements resulting in $60M bookings first year.Created dedicated Commercial strategy which quickly expanded to +$50M run rate within one year.Reorganized 500 resources to more efficiently focus on business outcomes and Next Gen IT transformations while maintaining Customer Satisfaction and increasing employee morale.Established strategic relationships with Executives from key global customers to drive transformational engagements, which led to nomination of Top 10 Executive Sponsor of Year (2014).Developed collaborative Partner Strategy that realized $25M of increased bookings. -
Vice President, Advanced Services, EuropeCisco Systems Aug 2008 - Jul 2011San Jose, Ca, UsLed the expansion of Advanced Services in Europe for Enterprise, Commercial, and Public Sector segments.Adjusted to negative market conditions and was still able to double enterprise business over 3 years to $130M while improving margins 14 points.Hired and developed a diverse team of 250+ engineers, architects, and Program Managers.Established business outcome discovery process which increased number of +$M engagements from 2 accounts to 16.Invested in first global cloud voice service (CaaS) which became benchmark for future services.
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Vice President, Advanced Services, Emerging Technologies PracticeCisco Systems Jan 2007 - Aug 2008San Jose, Ca, UsPioneered services strategy and technical team to support StadiumVision solution which penetrated a new market and eventually grew $50M in revenue within 18 months.Technology Practice Leader for Asia Engaged in 6 month rotation rebuilding team, strategy, and execution plan Developed GTM which drove 40% growth in consulting servicesExpanded Technical Training Practice Invested in tools based content and curriculum which extended margin to 50%.
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Senior Director, Emerging Technology PracticeCisco Systems Oct 2004 - Jan 2007San Jose, Ca, UsFounding member of Cisco’s Emerging Technologies cross functional organization which developed and incubated new solutions and technologies to expand into adjacent markets. Created services business plan and established team to support Physical Security and Video Surveillance, Telepresence, and Digital Media solutions. Drove the expansion of Wireless LAN services and resource coverage which led to 40% increase in business globally and become one of the most profitable practice organizations. Led the development of services strategy to support Cisco’s exploration of entering RFID market.Transformed a training services from a small cost center to $25M run rate business.Turned around Optical Practice into a $10M annual revenue stream.
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Director, Advanced Engineering ServicesCisco Systems Jul 1999 - Oct 2004San Jose, Ca, Us• Owned all aspects of building and executing a professional services strategy for Cisco’s Advanced Technologies acquisitions. These included; CDN, IPT, Cable, IPCC, and SAN.Built team and business from scratch and ultimately became a $25M revenue stream with +100 resources.Integrated Service Provider TAC with SP Escalation team to focus on top Service Provider customers
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Senior Manager, Network Supported AccountsCisco Systems Sep 1996 - Jul 1999San Jose, Ca, UsDeveloped escalation team and auditing capabilities for Frame Relay and ATM customers globally.
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Network Support ManagerStratacom Oct 1994 - Sep 1996UsManaged support team for building out AT&T's Frame Relay and ATM core network. -
Network Support EngineerTandem Computers Jun 1993 - Oct 1994Cupertino, California, UsEscalation support for IT and Operations on network architecture and design issues.Supported Global Wide Area Network.Implemented Frame Relay and ATM backbone for IP based network.
Mike Crane Skills
Mike Crane Education Details
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San José State UniversityMathematics And Statistics
Frequently Asked Questions about Mike Crane
What company does Mike Crane work for?
Mike Crane works for Tigergraph
What is Mike Crane's role at the current company?
Mike Crane's current role is Chief Customer Officer.
What is Mike Crane's email address?
Mike Crane's email address is mc****@****hoo.com
What is Mike Crane's direct phone number?
Mike Crane's direct phone number is +192520*****
What schools did Mike Crane attend?
Mike Crane attended San José State University.
What skills is Mike Crane known for?
Mike Crane has skills like Professional Services, Data Center, Cloud Computing, Strategy, Cross Functional Team Leadership, Cisco Technologies, Go To Market Strategy, Managed Services, Networking, Enterprise Software, Saas, Wireless.
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