Mike Crane Email & Phone Number

California, United States

Redwood City, Ca, Us

Yoodli is an AI communication coach (grammarly for speech) that provides private, realtime, judgement-free feedback on your presentation skills. Applications include, Sales, Customer Business Reviews, Interviewing, and Executive Presentations, to name a few.

Palo Alto , California, Us

Providing an industry leading, AI native platform that transforms the way Enterprises engage with customers. Within Customer Success, our team manages our customer base throughout their journey with a focus on; Service Delivery, Relationship Building,Business Value Realization, and Growth.

Santa Clara, California, Us

Platform that simplifies multi-cloud migrations and maintenance "as a Service". Includes full suite of services are provided to adjust to changing business requirements.

Palo Alto, California, Us

Established a globally diverse team focused on driving adoption, improving platform performance, and providing operational best practices. These capabilities drive business outcomes and value for customers resulting in increased satisfaction and retention.Extended ongoing, recurring revenue services across customer experience platforms.

Dublin, California, Us

(Acquired by SAP) Transformed and globally scaled services that drive adoption and increase value post go-live. Established Customer Success function in US and Europe, focused on Renewals, Adoption, and overall Customer Experience.Transformed Managed Services which provided outcome based services on an Annual Recurring Revenue basis. Grew Revenue by 30% in 1 year while improving margin.

San Ramon, Ca, Us

Led all aspects of a global Services organization and driving the customer experience for a cloud based contact center platform. Functions include; Support, Professional Services, Customer Success, Training, Partner Enablement, and Custom API Solutions.

San Jose, Ca, Us

General Manager for $750M P&L focused on Enterprise, Commercial, and Public Sector segmentsAchieved double digit revenue growth in while increasing gross margins by 30% over 3 years. Established Cloud Pursuit Team to capture 3 CaaS engagements resulting in $60M bookings first year.Created dedicated Commercial strategy which quickly expanded to +$50M run rate within one year.Reorganized 500 resources to more efficiently focus on business outcomes and Next Gen IT transformations while maintaining Customer Satisfaction and increasing employee morale.Established strategic relationships with Executives from key global customers to drive transformational engagements, which led to nomination of Top 10 Executive Sponsor of Year (2014).Developed collaborative Partner Strategy that realized $25M of increased bookings.

San Jose, Ca, Us

Led the expansion of Advanced Services in Europe for Enterprise, Commercial, and Public Sector segments.Adjusted to negative market conditions and was still able to double enterprise business over 3 years to $130M while improving margins 14 points.Hired and developed a diverse team of 250+ engineers, architects, and Program Managers.Established business outcome discovery process which increased number of +$M engagements from 2 accounts to 16.Invested in first global cloud voice service (CaaS) which became benchmark for future services.

San Jose, Ca, Us

Pioneered services strategy and technical team to support StadiumVision solution which penetrated a new market and eventually grew $50M in revenue within 18 months.Technology Practice Leader for Asia Engaged in 6 month rotation rebuilding team, strategy, and execution plan Developed GTM which drove 40% growth in consulting servicesExpanded Technical Training Practice Invested in tools based content and curriculum which extended margin to 50%.

San Jose, Ca, Us

Founding member of Cisco’s Emerging Technologies cross functional organization which developed and incubated new solutions and technologies to expand into adjacent markets. Created services business plan and established team to support Physical Security and Video Surveillance, Telepresence, and Digital Media solutions. Drove the expansion of Wireless LAN services and resource coverage which led to 40% increase in business globally and become one of the most profitable practice organizations. Led the development of services strategy to support Cisco’s exploration of entering RFID market.Transformed a training services from a small cost center to $25M run rate business.Turned around Optical Practice into a $10M annual revenue stream.

San Jose, Ca, Us

• Owned all aspects of building and executing a professional services strategy for Cisco’s Advanced Technologies acquisitions. These included; CDN, IPT, Cable, IPCC, and SAN.Built team and business from scratch and ultimately became a $25M revenue stream with +100 resources.Integrated Service Provider TAC with SP Escalation team to focus on top Service Provider customers

San Jose, Ca, Us

Developed escalation team and auditing capabilities for Frame Relay and ATM customers globally.

Us

Managed support team for building out AT&T's Frame Relay and ATM core network.

Cupertino, California, Us

Escalation support for IT and Operations on network architecture and design issues.Supported Global Wide Area Network.Implemented Frame Relay and ATM backbone for IP based network.