Marcy Hickman Email & Phone Number

Ann Arbor, Mi, Us

Lansing, Mi, Us

Coordinate customer focused IT support to the Executive Office of the Governor, The Department of Labor and Economic Development (LEO), Michigan Economic Development Corporation (MEDC), and the Quality of Life Agencies: (Department of Natural Resources (DNR), Environment Great Lakes and Energy (EGLE), and Agriculture and Rural Development (MDARD). Advise and assist the Business Relationship Manager and General Manager with strategic program planning, policy and procedural development. Represent the Business Relationship Manager and General Manager, and clients in meetings and on workgroups. Serve as Agency representative on the End User Standards Committee to help set state-wide hardware and software standards, governance, policy, and procedures. Manage customer expectations and relationships. Communicate project goals, risks, and project status to Stakeholders. Serve as liaison between clients, vendors, and technical teams within DTMB.Identify business needs and recommend creative solutions to client business problems through system development, process improvement, organizational change, strategic planning and policy development. Ensure that solutions align with SOM strategic goals and client needs. Research, identify and leverage strategic solutions to apply reuse of functionality across agencies. Prepare and present Enterprise Architecture Solution Assessments. Prepare and present solutions to the State’s Technical Review Board.

Lansing, Mi, Us

Identified business needs and recommended solutions to client business problems through system development, process improvement, organizational change, strategic planning and policy development. Ensured that solutions align with State of Michigan strategic goals, and client needs. Research, identify and leverage strategic solutions to apply reuse of functionality across agencies. Prepare and present Enterprise Architecture Solution Assessments. Prepare and present solutions to State of Michigan Technical Review Board. Directed small, yet complex IT projects. Managed customer expectations and relationships. Communicated project goals, risks, and project status to Stakeholders. Served as a liaison between clients, vendors, and technical teams.Provided guidance to mentor less experienced staff. Led and participated in strategic initiatives, recommend process improvements, and provided interpretation and documentation of policy and procedures. Assisted clients in strategic planning, risk assessments, and data classification. Helped to identify opportunities for collaborative partnerships with internal and external partners. Served as Project Lead for major operating system and software upgrades and migrations, complex computer deployments, equipment upgrades, network enhancements, agency moves, and the deployment and support of complex third-party software and hardware solutions. Served as liaison to outside IT vendors and consultants supporting vendor solutions. Worked with Solution Architects, Infrastructure Specialists, Development Teams, and Business Analysts to document solution architecture and requirements, and to secure enterprise approval.Worked with the CRM Team to troubleshoot hardware, software, and network issues. Led efforts to develop, improve, and document end user support processes.

Ann Arbor , Mi, Us

Designed and built an end-to-end, cloud-based technology solution for a small manufacturing company using Open Source tools such as Joomla CMS, WordPress CMS, Hikashop eCommerce, SOS Inventory, FrontAccounting, Authorize.net, and Quickbooks, Google Docs, and Microsoft Office 365.These interconnected solutions were used as a marketing tool to generate new business, a "shopping cart" for order intake and processing. A payment processing and accounting tool. Inventory processing and tracking to help drive business decisions. And, a productivity suite for business operations.

Lansing, Mi, Us

Documented functional requirements, workflow processes and business rules necessary for system automation. Assisted with the creation of Entity Relationship Diagrams. Prepared written specifications detailing development needs. Developed report layout samples and written specifications to extract data from systems. Supported the License 2000/MyLicense Office COTS product. Collaborated with clients on the development of supplemental training materials. Assisted clients with process improvements and process re-engineering based on product functionality. Used SQL, PLSQL, Crystal Reports, and other reporting tools to acquire and prepar test data, develop and execute test plans, and to develop user reports. Recommended new processes, development tools, and languages based on project and end user needs.Provided support to Project Managers in conducting project status meetings, communicating with vendors and clients, and in monitoring project plans and schedules.

Lansing, Michigan, Us

Provided business-side support and served as Technical Liaison for 20+ database systems and web applications in the Bureau of Commercial Services, and Corporation Division.Documented business rules, requirements, processes, and agency policies and procedures. Used an in-depth knowledge of the business, as well as business process reengineering principles to recommend process improvements, and hardware or software solutions to maximize efficiencies.Coordinated with the State of Michigan’s technology resources to obtain services. Assisted in the development of various project documents including Statement of Work documents, Request for Proposals, and Business Requirement Documents.Developed reports for the agency leadership to extract and analyze data to aid in making mission critical decisions. Served as Agency Representative in work groups and on projects. Served as Business-side Project Manager and Project Lead in technology projects.Used existing materials, and created solution specific materials, to train staff on a variety of COTS software applications, in-house application, and agency processes.Designed and developed the Bureau’s first web page, maintained inventory of paper and digital forms, migrated all paper forms to digital. Represented the Bureau on Enterprise projects to developed and consolidate the State’s internet site and enterprise licensing systems.