Positioned company in attaining short and long-term financial, and operational goals, by leading cross-functional teams in the development and execution of numerous diverse projects, improving customer satisfaction, and providing operational excellence in timely project delivery. Key Achievements♣ Collaborated with global business partners and team members in creating and introducing new, improved services that delivered and exceeded target business KPIs. ♣ Championed project effectiveness, training a new global support team that significantly increased CSAT and NPS within the first quarter

Directed all service delivery activities, including operational teams and direct reports for the region, in the entirety of customer segments, resource allocations, contract negotiations, business partnerships; held full responsibility for P&L of $40M. Key Achievements♣ Boosted service revenue by 25% and service margin by 15% within the first fiscal year. ♣ Amplified customer experience and satisfaction, achieving scores of 5 out of 5, consistently. ♣ Led company and vendor teams in delivering customized solutions, services, and methodologies for company solution platforms to all regional clients. ♣ Increased sales by 30% year over year, collaborating with sales department to identify and pursue new opportunities and partnerships.

Simultaneously directed multi-million dollar projects in 14 different countries existing in the EMEA region, and a customer-facing environment. Consistently achieved exceptional results in creating new revenue streams, customer experience, reduced costs, and building an infrastructure for new services. Generated, prepared, and presented proposals, negotiating final agreements, and Statements of Work (SoWs), in liaison with services sales teams. Principal partner in leading service providers, finance, and public-sector organizations with multinational teams, business units, sales organizations, regional/global partners and vendors.Key Achievements♣ Identified client requirements, assessed, and provided planning and management of complex projects.♣ Realized high customer satisfaction scores, 5 of 5, and received achievement program awards.♣ Oversaw programs that delivered new designs, implementations and optimization services for unified communication systems, data centers, contact centers, billing and charging systems, and network security systems. ♣ Led a multi-million dollar real-time flexible charging program for a leading Service Provider operating in 10 countries, to include Cisco, Ericsson, Oracle, Huawei solutions. Implemented flexible charging and quota management platform that provided the client with increased overall data revenue and new subscribers, and lower churn rates. ♣ Instrumental in completing a multi-million dollar data center and secure branch network program for a major bank with 1,500 branches, and operations in six countries.