Program Manager, Pmp
San Jose, Ca, Us
Simultaneously directed multi-million dollar projects in 14 different countries existing in the EMEA region, and a customer-facing environment. Consistently achieved exceptional results in creating new revenue streams, customer experience, reduced costs, and building an infrastructure for new services. Generated, prepared, and presented proposals, negotiating final agreements, and Statements of Work (SoWs), in liaison with services sales teams. Principal partner in leading service providers, finance, and public-sector organizations with multinational teams, business units, sales organizations, regional/global partners and vendors.Key Achievements♣ Identified client requirements, assessed, and provided planning and management of complex projects.♣ Realized high customer satisfaction scores, 5 of 5, and received achievement program awards.♣ Oversaw programs that delivered new designs, implementations and optimization services for unified communication systems, data centers, contact centers, billing and charging systems, and network security systems. ♣ Led a multi-million dollar real-time flexible charging program for a leading Service Provider operating in 10 countries, to include Cisco, Ericsson, Oracle, Huawei solutions. Implemented flexible charging and quota management platform that provided the client with increased overall data revenue and new subscribers, and lower churn rates. ♣ Instrumental in completing a multi-million dollar data center and secure branch network program for a major bank with 1,500 branches, and operations in six countries.
