Maureen Chow Email & Phone Number

Vancouver, B.C.

• Directed a team of Medical Office Assistants, assigned and delegated all weekly tasks
• Oversaw client experience by providing exceptional customer service
• Assisted with clinician caseloads by maintaining detailed patient records and scheduling appointments
• Issued invoices and direct billed to insurance (private, ICBC, MSP)
• Managed online Jane App booking system and responded to all client inquiries by phone or email
• Maximized clinician billable hours using shift optimization

• Directed a hospitality team of 40 FOH employees with diverse roles and backgrounds
• Consolidated with management team to reach daily sales and labour targets
• Addressed and resolved client feedback regarding their dining experience, providing exceptional customer service in a fast-paced, high volume restaurant environment
• Managed daily sales and cash routine, entered timesheets and reconciled payroll discrepancies
• Developed a training manual for the office manager role that is now used across Tap & Barrel locations
• In-depth knowledge of local beer, wine, and regional cuisine

Vancouver, British Columbia, Canada

• Provided admission advice to all inquiring students, from initial inquiry stages to enrolment
• Tracked all communications with prospective students using CRM systems
• Worked closely with a team of Admissions Advisors to generate student interest and enrolment
• Promoted academic programs to qualified leads, effectively meeting and exceeding enrolment targets
• Advised prospective and current students with financial aid options for tuition and living costs

• Assisted head of production and staff producers with managing bidding resources
• Managed bookings for work travel, studios, equipment and crew
• Fulfilled all receptionist duties including phone and email communication, scheduling meetings, ordering office and production supplies, and supporting senior executives
• Assisted in implementing and enforcing a COVID-19 safety plan
• Navigated and provided technical support for office staff
• Reviewed creative documents (i.e. agency scripts, storyboards, director treatments) to identify requirements

London, Canada Area

Taught undergraduate students in their first year. Created detailed lesson plans for weekly tutorials. Worked with fellow teaching assistants and the instructor as an educator in the FIMS (Faculty of Information and Media Studies) undergraduate program.

Facilitated ESL and Canadian Culture programs for over 200 International Students in teams of 14-16. Assisted in ESL instruction, facilitated events around Greater Victoria, and designed creative workshops for ESL education. Later promoted to an administrative position.

British Columbia, Canada

Produced two podcast series and lead a team of volunteers including interviewers, scriptwriters, editors, audio engineers, and hosts. Conducted research and interviews, following time-sensitive leads.

British Columbia, Canada

Taught Piano and Voice to students in a variety of genres and age groups. Developed innovative lesson plans tailored to individual learning.

British Columbia, Canada

Wrote monthly Arts and Culture articles including album reviews, concert reviews, film reviews, and artist profiles. Conducted interviews, covering local news and promoting local music festivals and events.

Master Of Arts - Ma, Popular Music And Culture

Bachelor Of Music (Bmus.), Musicology

Music Diploma, Music

Capilano University Singers

Education record