As a Senior Technical Program Manager I ensure successfully delivery of a microservice-based SaaS application and an off-cloud micro-service application. I strategically accomplish successive rollouts of multiple products per year while managing complex triage requests. While planning and orchestrating daily engineering workflows; I supervise worldwide engineers to deliver high quality product development and integrations through best practice procedures.

As a Technical Program Manager I ensure successfully delivery of suites of products including a microservice-based SaaS application, an off-cloud micro-service application, thick client desktop applications, and thin client/server applications. I strategically accomplish successive rollouts of multiple products per year while managing complex triage requests. While planning and orchestrating daily engineering workflows; I supervise worldwide engineers to deliver high quality product development and integrations through best practice procedures.

In my role as Product Management Senior Manager, I diligently, continually, and effectively communicate with customers to understand their needs and provide solutions to continually grow company’s bottom line. I guide modernization and service-level enhancement initiatives spanning multiple facets of information systems, including Agile product suite, data center operations, disaster recovery, cloud computing, product performance, and direction. I train and direct product management team to grow their industry knowledge through development best practices and company standards. I instituted daily prioritization of product development for team by consulting cross-departmentally and with leadership to establish goals. I implemented streamlined processed to ensure team delivered products in timely-manner without suffering quality. I’m instrumental in hiring of new talent for department with assistance for human resources.

As a Product Manager, I strategically executed development plans for product life cycles and implemented logistics to ensure timely and accurate release schedules. I held bottom-line accountability on the budget, including go-to market, product requirements, and expense management. I collaborated cross-departmentally to deliver high-quality software for customers and departments to use. I instituted on-demand processes to determine turnaround times for short-notice projects. I also recruited, developed, and supervised key software developers as well as negotiated and managed service and vendor contracts. Some of my achievements included: Product innovation that generated $22M annually in revenue.Directed modernization of SKU system to implement streamlined organization processes.

I played a key role in development of product insight initiatives and API to prospective and existing customers in accordance with supporting the Brava! Enterprise line. I offered instrumental advice in explaining and deliver effective product expertise, technical support, training, and solutions to customers based on industry knowledge. I regularly represented the company in proposal presentations for potential partners, clients, and vendors. Additionally, I reviewed operations and statement of work to customer and internal departments as well as oversaw conclusion of team’s work to ensure customer satisfaction. I also effectively completed several technically complicated growth opportunities to help secure $1M to $2M in annual sales.

I planned and orchestrated daily workflow as well as supervised engineers to deliver high quality product development and integrations through best practice procedures. On a daily basis, I executed a triage activities from merit of cases and prioritization with software engineers as well as scheduling simultaneous release of 12 products. I instituted new workflow processes for department to increase efficiency in software development and release times of each product. Additionally, I collaborated with team on bug tracking and resolutions. I also mentored development team with weekly intra-departmental meetings with engineering, technical support, and marketing. I was influential in hiring new talent for software engineer, quality engineer, and program management.A few of my select achievements included:Successfully developed suite of products such as four thick desktop applications, eight thin client/server applications, 19 custom application integrations, 11 supporting applications, and 24 fidelity drivers.Strategically accomplished successive rollouts of multiple products per year while managing complex triage requests.