• Develop best practices guidelines to optimize customer on-boarding, accurate order entry and development procedures • Identify areas of improvements and concerns with current processes and recommend changes for inefficiencies and accuracy in data entry and reporting• Maintaining data (i.e. account information, performance, damages, etc.) within system to ensure accuracy for customer reporting• Tasked to improve CSR reporting and inefficiencies among customer service… Show more • Develop best practices guidelines to optimize customer on-boarding, accurate order entry and development procedures • Identify areas of improvements and concerns with current processes and recommend changes for inefficiencies and accuracy in data entry and reporting• Maintaining data (i.e. account information, performance, damages, etc.) within system to ensure accuracy for customer reporting• Tasked to improve CSR reporting and inefficiencies among customer service without cost to company; in turn created an automated, Microsoft Excel based (VBA/Macro coding), customer performance tracking template, that improved accuracy by 96% and efficiency by 87%• Provide assistance and support to sales team and management mainly with performance statistics • Maintain consistency and accuracy of information flow between Customer Service, Operations and Delivery teams • Schedule job trainings and maintain training materials for development team Show less

• Provided clients with unique solutions to their event needs, and hands on consulting support for event planning, budget planning and referrals to trusted vendors.• Developed, organized and planned a range of social events (weddings, birthdays)• Provided clients with unique solutions to their event needs, and hands on consulting support for event planning, budget planning and referrals to trusted vendors• Participated in vendor meetings to guide clients on choices… Show more • Provided clients with unique solutions to their event needs, and hands on consulting support for event planning, budget planning and referrals to trusted vendors.• Developed, organized and planned a range of social events (weddings, birthdays)• Provided clients with unique solutions to their event needs, and hands on consulting support for event planning, budget planning and referrals to trusted vendors• Participated in vendor meetings to guide clients on choices affecting budget and contract• Oversaw vendors and event contributors including performers, photographers, caterers and transportation services• Managed budgets of up to $100,000 and 500 attendees Show less

• Provide supervision, training, scheduling, and guidance to customer service team• Drive CS team to build credibility, establish rapport, and maintain communication with customers• Lead team to accurately process customer transactions such as orders, picks, packs, and returns within a 24 hour turnaround period• Implemented effective administrative tracking, analytical and trending procedures to measure product popularity and issues• Generated and created impact… Show more • Provide supervision, training, scheduling, and guidance to customer service team• Drive CS team to build credibility, establish rapport, and maintain communication with customers• Lead team to accurately process customer transactions such as orders, picks, packs, and returns within a 24 hour turnaround period• Implemented effective administrative tracking, analytical and trending procedures to measure product popularity and issues• Generated and created impact summaries of the day's events on service levels and performance• Analyzed and determined call volume patterns to manage work shifts• Manage orders to ensure accurate and timely delivery of product• Implemented effective administrative tracking, analytical and trending procedures to support the unit's goals. • Generated and created impact summaries of the day's events on service levels and performance. • Analyzed and determined call volume patterns to manage work shifts• Generated and created monthly statistics on product sales, defects and inventory levels to assist management on manufacturing timelines (i.e. move up manufacturing date of specific product, remakes, or switching manufacturing date with another product) to meet current sales demands and delivery deadlines • Monitor and advise teams on production scheduling and product issues Show less

• Provide administrative support to the VP of Operations and Technology and the VP of Finance• Oversee the post sales delivery and achievement of objectives on all active projects: logistics coordination, vendor management, service call scheduling, project timelines and budgets, ongoing client and technology support requirements• Ensure effective project integration and collaboration between the sales and operational teams• Spearhead and implement internal communication… Show more • Provide administrative support to the VP of Operations and Technology and the VP of Finance• Oversee the post sales delivery and achievement of objectives on all active projects: logistics coordination, vendor management, service call scheduling, project timelines and budgets, ongoing client and technology support requirements• Ensure effective project integration and collaboration between the sales and operational teams• Spearhead and implement internal communication and delivery processes that improve client experiences: formatting CRM tools to support multi-departmental delivery processes, develop “project – hand off” signing documents, create QA checklists and maintenance sheets• Support Channel and Sales Managers on content for proposals and quotes, presentations and project bids• Manage the internal billing process for active accounts: reconciling quotes, invoices, purchase orders, create credit applications, reconcile expenses and invoices against project budgets• Manage and code expense reports submitted by staff• Champion opportunities for internal training and growth of customer facing teams: sourcing career development and skill enhancement courses, locate process inefficiencies and provide solutions to upper management• Maintain client database and filing of all financial and vendor documentation• Responsible for verifying all item costs against quotes and implementing any change orders• Manage all project documentation, correspondence, and tasks within CRM - Sales Force• Lead ongoing client support initiatives: upkeep of client warranties, scheduled customer satisfaction reviews • Increased the company’s growth of repeat client business by exceeding client deliverables and proactively managing their experience post sale• Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and assist in reducing operating costs Show less

• Managed the needs/ requirements of over 1,000 high revenue corporate and retail accounts across Canada • Provided support to the Canadian Sales Executives, ensuring all sales and service objectives were met by assisting with account inquires and order entries • Prepared and assisted with project documentation, scheduling, issue tracking, resource management and QA• Managed vendor relationships including negotiating on payment terms and discounts, and controlling… Show more • Managed the needs/ requirements of over 1,000 high revenue corporate and retail accounts across Canada • Provided support to the Canadian Sales Executives, ensuring all sales and service objectives were met by assisting with account inquires and order entries • Prepared and assisted with project documentation, scheduling, issue tracking, resource management and QA• Managed vendor relationships including negotiating on payment terms and discounts, and controlling contracts post sale• Assisted with on-boarding over 200 new accounts and ensured project deliverable on events or large scale orders achieved within time, cost and scope• Liaised with customers and vendors to ensure that service and product offerings were matched with company objectives• Generated strong product referrals through timely customer/ account follow-ups, and the ability to deliver professional, customer-driven, problem resolution strategies • Prepared Past Due Analysis reports and budget reviews to corporate headquarters monthly • Reduced delinquent accounts by 4.6% from September 2007 to September 2009• Created an employee on-boarding training manual for new support staff within the organization: decreasing new-hire ramp-up time Show less

• Oversaw the development and coordination of special events and promotions for businesses and BIA’s throughout Ontario• Assisted in managing charity fundraising, corporate image positioning, and community outreach activities for clients• Led and organized on-site execution of events; including performances, crowd control, vendor conflicts, volunteer duties, setup, take-down, and clean-up• Spearheaded media campaigns for community events, achieving 93% of targeted media… Show more • Oversaw the development and coordination of special events and promotions for businesses and BIA’s throughout Ontario• Assisted in managing charity fundraising, corporate image positioning, and community outreach activities for clients• Led and organized on-site execution of events; including performances, crowd control, vendor conflicts, volunteer duties, setup, take-down, and clean-up• Spearheaded media campaigns for community events, achieving 93% of targeted media coverage on television, radio, local newspapers and magazines Show less