Melissa Chung Email & Phone Number

San Francisco Bay Area

• Marshall assets of high net worth trusts and estates including real property and financial assets.
• Direct decisions on financial portfolios under prudent investor rules while maintaining communications with financial advisors to journal assets under multiple accounts.
• Manage portfolio of rental properties as business within estate management and communicating with guests to ensure satisfaction and providing directive to employees for smooth turnovers.
• Communicate and navigate San Francisco Probate Court legal processes & procedures.
• Negotiate and manage vendor & contractor contracts for construction projects and real property management.
• Coordinate and delegate real property sales in San Francisco Bay Area and other regions of CA.

Los Angeles, CA

• Spearheaded B2B and B2C business operations and workflow through cross-functional communications to manage and fulfillment of customer needs.
• Communicated under multinational contexts with Korean, Japanese, and US clients for smooth business operations.
• Launched and designed e-commerce platform and website during COVID-19 and took full ownership of online sales and customer service.
• Increased depleted annual sales from COVID-19 impact by creating new revenue streams.
• Identified KPI’s to optimize sales growth and cost reduction strategies - increased production yield that lead to bottom line growth.
• Cross-functional collaboration with operations, QC, and production/processing teams to develop new B2C products and increased annual company revenue by over USD1.3mn.

Gangnam-gu, Seoul, Korea

• [Skincare & Beauty Cosmetic ODM/OEM Manufacturer / Public (KOSDAQ) / Market Cap: USD143.8mn Nov. 2018]
• Head of Investor Relations and Corporate Communications, responsible for managing overall investor data, activity, and communications within financial markets, including compliance on KRX (Korea Stock Exchange) and FSS.
• Advised and reported directly to CEO, CFO, and 11 Board of Directors for all corporate finance and IR related activities.
• Served as primary point of contact for 5K+ investors, 20+ industry / KOSDAQ analysts, 100+ fund managers, and 10+ journalists while performing every day multi-tasking projects under strict deadlines.
• Utilized ERP systems for oversight of company-wide performance to extract data and write reports used for answering stakeholder inquiries.
• Composed 70+ corporate filings/disclosures on DART (Repository of Korea's Corporate Filings) and KRX including full ownership of company’s quarter/annual report filings, working closely with PWC during company’s annual.

Seoul, South Korea

• [Healthy Dining Bistro / Cafe]
• Founded and led conceptual development and business operations including sales, planning, purchasing, menu development, online marketing, finance, and hiring for new restaurant business in the heart of Seoul.

Yeongdeungpo-gu, Seoul, Korea

• [Financial Services Company / Public (KRX) / Market Cap: USD1.0bn Dec. 2013]
• Translated, edited, and filed 700+ analyst research reports (IT, Game, Entertainment, Bio, Steel Sectors)
• Aligned internal/external communications strategies and ensured quality, consistency, and adherence to compliance of all outbound publications and Q&A scripts to external audiences

Gangnam-gu, Seoul, Korea

• [World’s 5th Largest Steel Producer / Public (KRX, NYSE, FTSE, & TSE) / Market Cap: USD35.8bn (KRX), USD24.8bn (NYSE) Oct. 2011]
• Clarified strategies and designed cross-functional communications processes to deliver a sustainable competitive advantage to key stakeholders. Leveraged company strengths to increase awareness across key players in.
• Communicated corporate updates with guidance figures and designed cross-functional internal and external communications processes to enhance corporate awareness to key stakeholders across Korea, New York, London, and.
• Served as primary point of contact for 100+ domestic/global industry analysts and managed IR hotline for all shareholders.

Gwangjin-gu, Seoul, Korea

• Served as managing brand liaison between Seoul and Starwood HQ in New York and Asia Pacific to deliver standardization of brand management to raise global guest satisfaction.
• Updated Media Impressions through STARWOOD portal to increase brand value by 3,000 points and re-initiated brand management by STARWOOD HQ.
• Singlehandedly launched Starguest Communications Program in Seoul with Starwood HQ and raised guest satisfaction by 12%.
• Translated media reports and publications from Korean-English / English-Korean

Bachelor Of Arts (B.A.), Fine/Studio Arts, General

Master Of Business Administration (M.B.A.), Finance, General

Activities and Societies: Class of 2011 - Class President