Melissa Chung Email & Phone Number

San Francisco Bay Area

• Marshall assets of high net worth trusts and estates including real property and financial assets.• Direct decisions on financial portfolios under prudent investor rules while maintaining communications with financial advisors to journal assets under multiple accounts. • Manage portfolio of rental properties as business within estate management and communicating with guests to ensure satisfaction and providing directive to employees for smooth turnovers.• Communicate and navigate San Francisco Probate Court legal processes & procedures.• Negotiate and manage vendor & contractor contracts for construction projects and real property management. • Coordinate and delegate real property sales in San Francisco Bay Area and other regions of CA.• Manage communications between attorney, financial advisor, and beneficiaries regarding estate matters.• Coordinate international tax matters for beneficiaries outside of United States. • Act as Durable Power of Attorney for clients as well as international beneficiaries.

Los Angeles, Ca

• Spearheaded B2B and B2C business operations and workflow through cross-functional communications to manage and fulfillment of customer needs. • Communicated under multinational contexts with Korean, Japanese, and US clients for smooth business operations.• Launched and designed e-commerce platform and website during COVID-19 and took full ownership of online sales and customer service. • Increased depleted annual sales from COVID-19 impact by creating new revenue streams.• Identified KPI’s to optimize sales growth and cost reduction strategies - increased production yield that lead to bottom line growth. • Cross-functional collaboration with operations, QC, and production/processing teams to develop new B2C products and increased annual company revenue by over USD1.3mn.• Managed CRM by integrating Shopify with Squarespace to manage reports/data on consumer trends, coordinate promotions and marketing automation, and respond to customer inquiries.

Gangnam-Gu, Seoul, Korea

[Skincare & Beauty Cosmetic ODM/OEM Manufacturer / Public (KOSDAQ) / Market Cap: USD143.8mn Nov. 2018]• Head of Investor Relations and Corporate Communications, responsible for managing overall investor data, activity, and communications within financial markets, including compliance on KRX (Korea Stock Exchange) and FSS (Financial Supervisory Service).• Advised and reported directly to CEO, CFO, and 11 Board of Directors for all corporate finance and IR related activities.• Served as primary point of contact for 5K+ investors, 20+ industry / KOSDAQ analysts, 100+ fund managers, and 10+ journalists while performing every day multi-tasking projects under strict deadlines. • Utilized ERP systems for oversight of company-wide performance to extract data and write reports used for answering stakeholder inquiries.• Composed 70+ corporate filings/disclosures on DART (Repository of Korea's Corporate Filings) and KRX including full ownership of company’s quarter/annual report filings, working closely with PWC during company’s annual audit. • Prepared investor presentations and presented to investors for respective quarterly/annual earnings release events.• Tracked and monitored sell-side financial models and consensus estimates.• Spearheaded launch and managed IR GO Communications System to promote proactive interaction with investors; responded to all investor queries and financial questionnaires, while managing/updating internal Q&A database.• Performed routine and ad hoc finance support on ongoing departmental strategic initiatives and financial analyses of industry and peer movements.• Directed quarterly / annual earnings release events, general meeting of shareholders, conducted IR meetings & calls.• Executed IR conferences, Non-deal Roadshows (NDR), and Corporate Days to buy/sell-side analysts.• Worked closely with third-party vendors to manage company’s investor relations website, conference calls, and transcripts.

Seoul, South Korea

[Healthy Dining Bistro / Cafe]•Founded and led conceptual development and business operations including sales, planning, purchasing, menu development, online marketing, finance, and hiring for new restaurant business in the heart of Seoul.

Yeongdeungpo-Gu, Seoul, Korea

[Financial Services Company / Public (KRX) / Market Cap: USD1.0bn Dec. 2013]• Translated, edited, and filed 700+ analyst research reports (IT, Game, Entertainment, Bio, Steel Sectors) • Aligned internal/external communications strategies and ensured quality, consistency, and adherence to compliance of all outbound publications and Q&A scripts to external audiences

Gangnam-Gu, Seoul, Korea

[World’s 5th Largest Steel Producer / Public (KRX, NYSE, FTSE, & TSE) / Market Cap: USD35.8bn (KRX), USD24.8bn (NYSE) Oct. 2011]• Clarified strategies and designed cross-functional communications processes to deliver a sustainable competitive advantage to key stakeholders. Leveraged company strengths to increase awareness across key players in the investment community.• Communicated corporate updates with guidance figures and designed cross-functional internal and external communications processes to enhance corporate awareness to key stakeholders across Korea, New York, London, and Tokyo Stock Exchange.• Served as primary point of contact for 100+ domestic/global industry analysts and managed IR hotline for all shareholders.

Gwangjin-Gu, Seoul, Korea

• Served as managing brand liaison between Seoul and Starwood HQ in New York and Asia Pacific to deliver standardization of brand management to raise global guest satisfaction.• Updated Media Impressions through STARWOOD portal to increase brand value by 3,000 points and re-initiated brand management by STARWOOD HQ.• Singlehandedly launched Starguest Communications Program in Seoul with Starwood HQ and raised guest satisfaction by 12%.• Translated media reports and publications from Korean-English / English-Korean

Bachelor Of Arts (B.A.), Fine/Studio Arts, General

Master Of Business Administration (M.B.A.), Finance, General

Activities and Societies: Class of 2011 - Class President