Michael Winter Email & Phone Number

West Yorkshire, England, United Kingdom

Doncaster, England, United Kingdom

• Supporting the customer fulfilment division by providing IT support, managing IT projects and collaborating with the business. ✔ Core responsibilities: ✔
• Installing, configuring, and administering on-prem network infrastructure using cloud applications to automate and orchestrate.
• Troubleshooting and resolving complex IT issues, using various tools and methodologies and documenting on ServiceNow.
• Ensuring compliance with IT standards and regulations, such as ISO 27001 and GDPR. Furthermore, conducting IT audits, risk assessments, and phishing tests.
• Training and guiding end-users and junior IT staff on IT policies, procedures, and best practices. Additionally, creating and maintaining documentation and knowledge base articles.✔ Key Accomplishments: ✔
• Installed layer 1, 2 and 3 hardware, with 100% compliance on operational readiness testing, at an international crossdock site that processes over 10,000,000 units per week.

Bachelor Of Science With Honours - Bsc (Hons), Digital & Technology Solutions Professional - Network Engineer, 1St (81%)

Learning and working in the digital and technology sector, with a broad understanding of information systems, systems development, data.

Higher National Certificate, Network Engineer, Distinction

Learning and working with a focus on designing, installing, maintaining and supporting communication networks within or between.

A Level

✔ Qualifications Achieved: ✔ • Business Studies • Game & Interactive Media Design • Graphic Design

Gcse

• 10 GCSEs Achieved