Michael Ciaccia-Tedesco Email & Phone Number

Charleston, Sc, Us

Montréal, Québec, Ca

Part of a Global Sales Team in the Touring Shows Division in North America.Assist with Big Top & Arena Shows group and corporate sales throughout the United States and Canada, including:- San Francisco, CA- San Jose, CA- Atlanta, GA- Denver, CO- Los Angeles, CA- Toronto, CA- Washington, DC

Charleston, Sc, Us

George Street Box Office | Sottile Theatre

Charleston, Sc, Us

George Street Box Office | Sottile Theatre

Greenville, Sc, Us

• Launched outbound business development efforts for special event spaces, yielding revenue in gross sales and further achievement of goals.• Dual role includes managing and over-seeing group sales processes for the Peace Center while also being point person for outbound sales efforts for special and private event spaces.• Received several months of sales training and developed various efforts for the organization to maximize lead generation.• Was on track to meet and exceed FY20 group sales goal, prior to COVID-19 show cancellations were taking place.• Coordinated and cultivated promotional opportunities for maximum exposure to the Peace Center, at trade shows, booths at community events, and conferences.

Greenville, Sc, Us

• Established relationships with multiple multi-cultural and minority organizations to increase attendance and development of more diverse and inclusive audiences.• In the first season of overseeing group sales, grew group sales revenue from $216,776 in FY16 to $558,131 in FY17 and more than doubled attendance of cultural programming since FY16.• Led the efforts for an increase in diverse and inclusive programming.• Participated in several diversity and inclusion training and conferences to increase understanding of various cultures and perspectives.• Served as a liaison between the Peace Center and several colleges and higher education universities to facilitate students and faculty attending a variety of concerts.• Coordinated and filled workshops and master classes that surrounded concerts, with local students and musicians.• Initiated and developed the framework for this new position, with three consecutive years of successful activity afterwards.

Greenville, Sc, Us

• Acted as the Manager-On-Duty in Director of Ticketing’s absence, responsible for managing over 450 events a year at three different venues on campus.• Oversaw incoming group sales and process group tickets.• Assisted Director of Ticketing in hiring all staff, to include supervisors, part-time and full-time team members.• Trained the box office staff, ensuring that all policies and procedures were reviewed.• Developed the Box Office Training manual for the department.• Assisted Director of Ticketing with building events, pricing, offers, and subscriptions. • Utilized CRM software (AudienceView) to capture all event-related activity • Created a framework for a call quality assurance program to achieve the best customer service results by screening phones and coaching staff. • Assisted Director of Ticketing with several subscription campaigns, to include Broadway shows, • Set up mobile printers to enable the printing of tickets at offsite venues • Worked with numerous Company Managers and Event Promoters on ticketing, reconciliations, and reporting needs.

Rochester, Ny, Us

• Prepared and maintained Box Office staff schedules.• Handled patron issues/complaints and resolved any other issues that arose in the box office day-to-day operations. • Served as Manager-on-Duty at over 100 concerts and events, annually.• Participated as a member of the Marketing team.• Oversaw and managed the Eastman Theatre Shop, a small store within the lobby of the Theatre lobby.• Maintained shop inventory records, merchandise plans, and marketing; oversaw a staff of volunteers to manage the shop day to day and develop large Holiday sales campaigns.• Served as a member of the Marketing team.• Assisted with subscription renewals and bulk mailings of series tickets.• Assisted IT Department with setting up of events, pricing, and building subscriptions and offers into the Paciolan ticketing system.• Handled and processed all incoming group sales.• Hired Box Office staff and managed a team of nine employees and an Assistant Manager

Rochester, Ny, Us

• Served as a member of the Marketing team.• Assisted with subscription renewals and bulk mailings of series tickets.• Assisted IT Department with setting up of events, pricing, and building subscriptions and offers into the Paciolan ticketing system.• Handled and processed all incoming group sales.• Handled patron issues/complaints and resolved any other issues that arose in the box office day-to-day operations.• Prepared and maintained Box Office staff schedules.• Hired Box Office staff and managed a team of nine employees and an Assistant Manager.• Reconciled guest artist inventory and sales on their performance night.• Served as Manager-on-Duty at over 100 concerts and events, annually.

Rochester, Ny, Us

• Processed orders via telephone, in-person, and online sales.• Managed ticket window and/or will-call at events.• Provided excellent Customer Service, ensuring that patrons were handled professionally and efficiently • Served as Manager-on-Duty at over 100 concerts and events, annually.• Served as a member of the Marketing team.• Reconciled guest artist inventory and sales on their performance night.• Assisted with subscription renewals and bulk mailings of series tickets.• Handled patron issues/complaints and resolved any other issues that arose in the box office day-to-day operations.• Prepared and maintained Box Office staff schedules.

Rochester, Ny, Us

Rochester, Ny, Us

Cashier, Sub Shop, Coffee Shop, Floral

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Education record