Michael Cichocki Email & Phone Number

New York, United States

New York, Ny, Us

Director, Incident Response Hunt operations

New York, Ny, Us

Buffalo, New York, Us

Buffalo, New York, Us

Buffalo, Ny, Us

Systems and Network Security Administration: 2012 - 2016IT Helpdesk Supervisor: 2010 – 2012 Lead Desktop Support Technician: 2009 – 2010 ♦ Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.♦ Utilize extensive technical skills to support point of care environment including 400 clinic/operatory nodes, leveraging SunRay VDI and VMware hosts. ♦ Maintain Microsoft Active Directory, computers, accounts, GPO's and Security Group objects to increase corporate productivity.♦ Support large Macintosh user base, leveraging Apple Workgroup Manager and ARD to increase end-user efficiency.♦ Create, test and maintain Microsoft Deployment Toolkit reference images as well as related injectables, streamlining workstation deployment and virus remediation.♦ Manage internal help desk support team and implement new web support portal to streamline the IT support process; consistently delivering an excellent customer experience in a fast-paced, complex environment.♦ Manage daily backups, verify data integrity and perform disaster recovery as needed to ensure maximum system uptime. ♦ Monitor network baseline, updating Firewall ACL/rules as needed to increase system reliability. ♦ Distribute and troubleshoot RSA hardware/software tokens, enforcing two-factor authentication.♦ Monitor health of networked systems, modifying DHCP/DNS access control lists accordingly, to ensure a stable environment.♦ Decrease attack surface at server, workstation and social level, improving security while minimizing impact to business functions. ♦ Assist with proof of concept and product selection, delivering solutions that exceeded customer requirements.♦ Effectively diagnose and repair Macintosh and Windows computers as well as printers to increase customer productivity.♦ Serve as path of escalation, ensuring timely resolution of complex issues.

Irvine, Ca, Us

Mobile Wireless Helpdesk Supervisor: 2007 – 2008Sr. Technical Support Specialist: 2001 – 2007Technical Support Specialist: 1998 – 2001♦ Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.♦ Developed a team of technicians supporting a large variety of mobile and cellular technologies; ensured all customer needs were exceeded.♦ Enhanced ROI for business partners; secured recurring quarterly revenue streams for the organization.♦ Coordinated vendor trainings; furthered the organization’s competitive edge.♦ Assembled staff, vendor and service resources; delivered personalized, highly technical yet cost-effective solutions that solved underlying business needs.♦ Successfully served as path of escalation for advanced post-sale configuration and troubleshooting calls.♦ Co-championed specialty product lines such as APC, Liebert, Tripplite, Belkin and Apple.♦ Efficiently designed and maintained training schedule for 20 technicians; expertly accounted for skill sets and work schedules.