- digitalization of communication, processes, onboarding of client within the sales process- managing of development fintech platform futuria.sk (web & CRM platform for B2B & B&C) - developing of digital client onboarding and managing of client experience in providing of financial service, setting the standards of work with client, lead management and active service of client portfolio- client life cycle managment in group - setting of processes and communication with client after onboarding, managing of client after sales experiencie with focus on bettter churn ratio and product x-sell- (re)branding and unifing of communication Global Finance and Futuria

Project Manager at the External Sales department- project support for head of external sales department- project support for external sales department - coordination of projects with focus on prosales strategy of department - participation on product development and improvement from sales point of view- design and implementation of loyalty program for brokers- participation on action plan of department (plans, costs, budgets, campaigns, ..)- finding new opportunities for business development and growthIT projects- mobile app design for brokers (online solution of negotiating policies)- sales portal concept and design from sales point of view, coordination of implementation for external partnersEntrusted with managment of Consultancy centre- managment of 5 members team- setting and evaluating of KPI´s- regular meetings with focus on team satisfaction- projects with focus on department improvement- creating of strategy for new approach with focus on service based support for brokers

Working on key activities of Division of Marketing:- responsible for development of the retail offer for partner companies- customer lifecycle managment - driving changes in this area, creating map of client from 1st contact through whole life cycle in various products- working with strategic group of customers - cooperation with sales division and participation on cooperation with chosen strategic partners from marketing sight- responsible for different assigned projects (such as unified of communication with bank clients, major projects with respect to business development of company, ...)- still works on previous projects from trainee program

- major projects with respect to business development of company - finding new business opportunities fow grow and expansion of company through customer satisfaction and loyalty; expansion of company to new territory- finding new extraordinary ways how bank industry (can) works with customer satisfaction and loyalty