Mark Cini Email & Phone Number

Dublin, County Dublin, Ireland

• Configuration of new merchants and partners on various Truevo platforms• Communication with merchants and partners• Completing merchant and partner maintenance• Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery.• Providing prompt and courteous service to all internal and external customers• Updating and contributing to the knowledge base• Testing merchant configurations to validate setup completed• To stay up to date with company policies and procedures• Perform, organize, and streamline operational tasks to reduce the potential for errors.• Contribute toward/lead continuous improvement efforts/initiatives

Malta

Liaise with suppliers and operations personnel to coordinate loadings / dischargesMonitor and reconcile product loadings (sales and purchase) against releases and contracts and to maintain updated records as requiredMonitor pricing and due dates of sales/purchase contracts for invoicing and payment purposesIssue sales recaps/offers to clients as may be requiredCheck and issue sales/purchase contracts as may be requiredMonitor stock balances and make timely requests for purchase of productsEnter all product procurement data in Company database Issue sales invoices to local clientsUpdate reports (sales, purchases, cargo sales, stock balances/loadings)Assist in issuing written contracts based on the deal recaps agreed upon between tradersEnter data, maintain internal data and records To keep track of all original documentation and filing of sameIssue any documentation that might be required from time to time (delivery notes, cargo documents, etc)

Birkirkara

Carrying out duties related to Activations, including accepting, activating, inputting, checking of contracts and any requests received by the Business TeamCarrying out activities related to Porting (ins and outs) effectively and within stipulated time framesPre Paid balance queries – checking on missing balance on pre paid mobile numbers and giving back feedback to the client on the reports issued.

First as an Administrative Officer within the GO Mobile Call Centre, then promoted as a Team Leader in March 2008.Generation of adhoc reports with respect to Call Centre operationsFollow up of pending casesPoint of reference during the shiftGive a full and comprehensive Handover after each and every Team Leader shiftContribute to the Task Team assigned (Customer Care Internal Website), making sure the information available is correct and updated and enhance this important Customer Care tool.

Maltapost, 305, Qormi Road, Marsa

Main activities and responsibilities: Delivering of parcels

Athe Diploma Level 5, Management, Level 5

Matriculation Certificate

O Levels Matsec, London And Cambridge