Working with the solution from Sony called Advagym, which is a way to provide digital tools to the fitness industry, Through sensors and software we can digitalize facilities and help gym owners to connect, interact and create new experiences to their members.Currently offer the sales process, training and on-going support for any facility within the UK.Please have a look at the product: https://www.advagymsolutions.com/

Responsible for delivery of outstanding leisure club experience for members and hotel users. Accountable for:Results – achieve agreed sales and cost control targets but not at the expense of quality.Quality of the overall Leisure Club product and service delivery from the team. Attention to detail is vital. Overall a ‘smoothly run’ operation.Great Service – Always looking to improve. Query / complaint resolution to be swift and effective. Mystery Guest scores to be at / in excess of agreed targets.Leadership – provide vision, motivate and evaluate individuals and teams. Role model our standards relentlessly. Your enthusiasm is infectious and catching!Management and development of talented people – Recruit, induct and train talented individuals. Day to day rotas, coaching & performance reviews, developing individuals to excel in their own role and have potential for career progression within Village. Communicate focus areas, targets, and updates. Delivery of Dept Training Plan.Financial performance – Treat the Leisure Club as if it was your own business. Drive sales. Contain costs through understanding Department P&L and managing budget spend including optimising staffing levels. Manage day to day cash handling and security of monies received.Statutory compliance including all Leisure Club related Health & Safety obligations and Licensing Laws. Sign off monthly Leisure Club Risk Assessments and Health & Safety Audit

Responsible for overseeing the Purpose, Vision and Values across all sites within Sport Aberdeen.As a Customer Service Manager, i'm responsible for overseeing the sites within my remit to deliver the following vision and values within Aberdeen. 1.To promote and increase opportunities for participation in sport and physical activity for everyone in Aberdeen.2.To provide a comprehensive and high quality range of sport facilities in Aberdeen.3.To maximise social, educational, health and economic benefits of sport and physical activity in Aberdeen.4.To develop and sustain pathways which nurture local, regional and national sporting people to reach their potential;5.To raise the profile of sport in Aberdeen.6.To be the employer of choice.7.To promote efficiency and effectiveness in our capacity as a charitable organisation.

As a Sales Manager within David Lloyd Leisure I am responsible for managing a team to achieve new member sales target on a monthly basis, where each individual has their own personal target which they must achieve, in correspondence to our club target each month. As a manager I am responsible for a team of 4, ensuring they deliver a premium level of customer service, extremely focused sales process in ensuring each customer's individual goals are met along with non-negotiable targets set on a daily basis.David Lloyd Sales Managers have the responsibility of delivering membership growth and maximising revenue from new member sales, along with ensuring our customer service meets the expectations of a premium health club to ensure attrition.Below are some additional tasks which are managed on a daily,weekly and monthly basis: • Ensure my team are delivering their non-negotiables on a daily basis. • Participate in 1-2-1s with staff and deliver ongoing coaching and 1-2-1 with general manager to review targets and objectives on a weekly/monthly basis. • Analyse sub lines of Profit and Loss for the business against member count reports and agree actions with GM. • Provide correct information to prospective members regarding the clubs facilities, programming, policies and prices, in an efficient and professional manner. Adhere to the David Lloyd Brand Standards Big 6.• Complete individual commission for each consultant and allocate team bonus accordingly. • Adhere to the David Lloyd Club Centric sales systems and procedures and Adhere to the Sales & Membership Policy.• To ensure all membership sales enquiries are handled professionally and in line with the sales process set out in the 4 day Successful Selling Course and adhered to within 1 hour.• Make a personal contribution towards my club’s New Member Sales achievements and managing attrition to grow member count.

• Achieving performance indicators and managing a dynamic sales team. • Achieving Quarterly targets which achieve bonuses. • Running and observing the 5 step sales process within a 5000+ membership club. • Monitoring sales process, documentation and daily figures in order to achieve targets. • Training and developing staff within their sales roles within the club. • Planning and organising events which will increase membership and footfall for the club.

• Provide adequate gym floor cover at all times buy successfully management of staff rota’s and staff recruitment. • Manage the fitness team through the proactive use of the fitness instructor journals. • Train, coach and motivate all club teams, in all aspects of the fitness product we offer.• Hold regular, documented departmental meetings.• Perform gym shifts and lead by example. • Manage the Studio Co-ordinator and manage the budget. • Manage the Personal Trainers and ensure high standard of training. • Train the special population members who need the additional care, nutrition and specialised programmes to ensure their safety in the gym environment. • Training members an give advice on everything fitness related, nutritional advice and ensure that your delivering clear and accurate information.