Mckae Smith Email & Phone Number

Greater Salt Lake City Area

Sales Manager• Managed 23 sales professionals responsible for serving client needs worldwide.• Interviewed prospective candidates and hired new team members.• Directed sales reps in upgrading existing reservations and selling premium packages.• Maintained relationships with clients to identify specific needs.• Quickly and effectively solved customer challenges.• Maintained quality control and satisfaction records by holding weekly performance and goal status meetings with individual staff members.• Introduced new sales tactics and processes with each employee.• Worked with a team to implement sales incentive programs center wide.• Created team incentives to promote excellent sales and support partnerships.Training Apprentice• Trained groups of 20-30 people at a time about hotel brands and sales tactics enhancing employee passion and brand loyalty.• Implemented new tools such as Google web services and phone systems to increase productivity and customer satisfaction.• Provided live feedback for on-call training sessions assisting with immediate questions or concerns regarding guest reservations.Reservation Agent • Displayed excellent sales skills by exceeding all sales goals.• Demonstrated great communication skills by listening to the client’s desires and working with them to find an appropriate offer while finding the most premium options available.• Met with management weekly to discuss sales tactics and stats.• Participated in Training Apprentice program enhancing my knowledge of the sales approach and management.• Worked closely with management through the training and development program to develop skills in coaching agents in a positive and effective way.

Bachelor Of Science (B.S.), Business Management

Associate Of Science (A.S.), General Studies