Michael Kapper Email & Phone Number

Smithville, Oh, Us

Mount Vernon, Ohio

 Provided customer service selling and leasing new Ford and Lincoln, and quality used automobiles. Kept inventory and car lot neat and tidy.

Wooster, Ohio

Provided leadership for front-end operations including cashiers, head cashiers, customer service associates, online order fulfillment, and cash handling operations.

Wooster, Ohio

Provided leadership for three floor departments in store (tools, hardware, lumber), including inventory and associates.

Wooster, Oh

Processed all returned merchandise deemed unsalable for credit from the manufacturer; coordinated all shipping activities.

Wooster, Ohio

Filled online customer orders and provided customer service in-person and by phone for various customer needs; provided informal leadership to Fulfillment Clerk.

Wooster, Ohio

Trained store staff on all credit programs and how to “sell credit”; managed all special order items returned to store inventory.

Wooster, Ohio

Provided leadership to cashiers and customer service associates; first line of escalation for customer service questions.

Fremont, Ohio

 Progressive responsibility for leadership of Department of Institutional Research, Department of eLearning, Academic Service Center, and Records Department. Served as Institution Liaison Officer to the Higher Learning Commission. Served as IPEDS keyholder. Served as liaison to the Ohio Board of Regents/Higher Education Initiative. Monitored & reported enrollment data daily. Monitored & reported on Vision 2016 strategic plan. Led creation of Vision 2020 strategic plan. Led creation, reporting, & updating of Campus Completion Plan. Chaired Planning & Institutional Effectiveness Council. Chaired Assessment Committee. Chaired Deans and Directors Working Group. Planned each semester’s schedule of courses.

Fremont, Ohio

- Teaching courses in developmental reading, writing, mathematics, computer skills, and study skills.- Leading curriculum development and revision for developmental reading, writing, mathematics, computer skills and study skills.- Coordinating scheduling and staffing of classes in developmental reading, writing, mathematics, computer skills, and study skills; leading/mentoring full-time and adjunct faculty members- Assisting Dean with adjunct faculty hiring decisions- Tenured June 2012.

Teaching courses in composition, technical writing, speech, and creative writing.

Phd, English

Primary Area: Rhetoric and Composition | Secondary Area: Theory and Cultural Studies | Dissertation: Affect as Epistemic Source.

Ma, English

Concentration: Composition Studies | Thesis: "Shadow of the Invisible: Memory, Mysticism, and a View of Technology in Plato's Rhetoric"

Ba, English

Graduate Coursework, Institutional Research

15 hour graduate certificate in Institutional Research from Penn State's World College. Coursework housed in the Higher Education program..

Post-Baccalaureate Coursework, Computer Software Engineering