Mckay Howard Email & Phone Number

• Formulate training methodologies for enhancing sales practices, optimizing call flow, and refining call efficiencies with the aim of cultivating an enhanced customer experience.
• Oversee 75% of departmental staffing to uphold Key Performance Indicator (KPI) standards.
• Managed and grew members within my team to grow into higher leadership opportunities within the company.

• Managed and grew members within my team to grow into higher leadership opportunities within the company
• Established and enforced clear goals and expectations to allow the team to meet or exceed department statistics.
• Developed clear training techniques for call flow to provide a greater customer experience.

Logan, Utah, United States

• Practiced daily sales tactics such as Feel Felt Found, and Spin Positive close
• Developed trust in customers by building rapport while answering questions.
• Practiced conflict management while delivering difficult information to customers who are still in contract

Logan, Utah, United States

Help customers that are experiencing faulty's the exercise equipment Help customers diagnose the problem with their exercise equipment through a technical troubleshooting program Practice people skills over the phone to prevent escalations and keep the customer happy

Logan Utah

• Trained new workers
• Managed a small curbing team and applied leadership and communication skills while completing landscaping jobs
• Maintained consistency in the jobs, which assisted in generating continued business
• Operated Equipment (concrete mixer, sod cutter, curb machine)

Millville Utah

• Practiced professional communication skills while representing the company over the phone and through email
• Developed conflict management skills while delivering difficult information to managers or executives of companies facing audits.
• Responsible for quarterly audits for small- to-medium sized companies in the California market
• Created a schedule based on CRM and time management principles.