Mckay Howell Email & Phone Number

As the only Salesforce professional I was responsible for all aspects of org implementation and maintenance including:- Integrated Salesforce with several external services with no-code methods: Salesforce External Services to APIs, install/configure AppExchange packages, and Zapier workflow automations (iPaaS).- Created custom apps, reports, dashboards, and the data/security model to support all divisions. This included sales KPI tracking, employee performance reviews, complex commission calculations, and eliminating reliance on general purpose tools like spreadsheets for daily workflow- Enhanced the sales experience by creating real estate specific tools such as Property Rehab Cost Estimator, MLS Marketing Description Generation with ChatGPT, Auto Link Properties to Buyers with Matching Preferences- Enforced data quality and standardization using validation rules, duplicate matching, and bulk re-formatting of CRM data- Rebuilt all deprecated workflow rules & process builder automations as new Flow automations.- Created 16 document generation templates and Formstack e-sign workflows to support all seller & buyer document needs- Oversaw a consulting team during a complete migration between Salesforce orgs

- Met with team to learn best practices in Salesforce & evaluate customer challenge scenarios- Configured automations including email alerts, approvals, and process builder to provide for business requirements- Conducted setup, restructuring, and maintenance of Salesforce security - roles/profiles/permission sets/sharing settings- Customized the user interface using Lightning apps and page layouts to facilitate business use cases & processes- Participate in live workshops surrounding key Salesforce professional topics in order to become a high quality Salesforce Professional and Employee- Professional development topics such as business requirement gathering and best practice for implementations

Orlando, Florida, United States

Led a small team to bring new products to market & retain production capability through the period of intense demand for UV solutions caused by the COVID pandemic & supply chain shortages.- Engineering review & approval of all technical documents & designs.- Product compliance management including UL, ETL, & SGS (general safety), NSF (food safety) and regulatory (EPA, CE, etc.)- Wrote & implemented engineering procedures for ISO 9001 certification- Product requirements capture with customers & advised on appropriate technologies- Project planning

Orlando, Florida, United States

Designed new products that use ultraviolet (UV) light for disinfection, air quality, and food safety. As the only engineer at a small company my responsibilities covered: - project planning (Wrike)- capturing customer design requirements- CAD modeling & production drawings (SolidWorks)- prototyping and testing- manufacturing inspection (CNC, sheet metal, injection molded)- bill of materials management and component sourcing- product marketing renders (Visualize)- writing installation and owners manuals (InDesign)- quality control procedures- and product installation and support assistance

Taichung City, Taiwan

I accompanied my wife when she accepted a position to teach internationally. I taught English language to classes of Taiwanese children ranging from 4-12 years old, 6 days a week for a full semester.While not related to engineering, this experience was a stretch beyond my comfort zone and placed an intense focus on being able to effectively communicate with employers, co-workers, and students of another culture.

Logan, Ut

Part of the CubeSat development team at this university affiliated lab. My responsibilities included CAD modeling, FE analysis, production drawings, mass budgets, concept images for bids, and satellite integration. Position ended at graduation.Update: The HARP cubesat launched in 2019 after a 3 year delay and was deployed from the ISS in February 2020

Answered telephone calls, live chat, and emails from web hosting clients in need of assistance. Worked primarily in CentOS Linux command line environments and gained experience with common server applications such as Apache, MySQL, PHP, and cPanel.

Bachelor'S Degree, Aerospace, Aeronautical And Astronautical Engineering, 3.7

Activities and Societies: Engineers Without Borders (Mexico Team), University ChoraleGraduated from Utah State University (www.usu.edu).

Certification Badges & Modules

Associate'S Degree, Computer Science, 3.98

Graduated summa cum laude with an Associate's Degree from Snow College (www.snow.edu) in 2008.