• 2 years’ experience managing written, multiple client and borrower loan servicing inquiries simultaneously as shown by continuously working a pipeline of 50 incidents timely and effectively• I’m a self-motivated/self-starter as shown by being up-skill trained within 3 months of employment• Researches loan inquiries in any portion of the mortgage servicing life cycle and provides resolution• Ensures activities and inquiry responses are compliant and adhere to state/federal regulations as shown by all quality reviews being scored at 100%• Reviews procedures to ensure correct direction is provided, submits change requests as needed, and then ensures appropriate follow up is done to ensure the changes requested are implemented• Works in conjunction with internal business units to resolve mortgage servicing issues and any boarding issues on newly activated loans• Builds and sustains client relationships by researching mortgage loan inquiries thoroughly and providing a full and accurate resolution• Accomplishes objectives and implements best practices through strong internal communication skills in all client or internal business unit interactions

• 1 ½ years’ experience managing multiple client, borrower, and internal business unit mortgage servicing loan inquiries simultaneously• Was self-motivated and used strong interpersonal skills to qualify for up-skill training within 6 months of employment • Conducted online meetings/conference calls to perform training for internal employees• Researched loan inquiries pertaining to the entire life cycle of a loan’s servicing including acquisitions and new loan boarding/onboarding issues• Adhered to all best practices and effectively drove their implementation as shown by 100% quality reviews on all work completed• Worked with internal business units to resolve any boarding issues on newly activated loans• Strong knowledge of all department operating systems/applications pertaining to mortgage loan servicing

• 2 years’ experience in banking and due to a tenacity for researching/solving detailed issues I was promoted within 6 months of employment• Exemplified strong interpersonal, negotiation and collaboration skills with all clients and achieved the highest close rate for product enhancements 6 months in a row • Assisted clients with their everyday banking needs, opened various accounts, and conducted monthly business reviews to ensure adherence to state and federal regulations• Due to self-motivation I was licensed as a Notary in 2019 • Developed training activities and conducted new employee training• Worked with vendors to coordinate cash on hand and ATM loading

• 3 years’ experience in completing daily accounting work and deposits for the company• Oversaw the entire cashier line and was responsible for planning, developing, and implementing training plans for new employees• Worked with management and project team members to support various change initiatives• Experienced with planning and managing large scale processes such as annual inventory • Exhibited strong client service skills and was awarded a customer service award in 2016