Served as venue liaison at The Cordelle and SAINT ELLE for on-site events for vendor resource, client satisfaction, facility management, and security lead for up to 12 events per month ensuring venue quality and vision is maintained for all event types.Assisted Sales Team in hosting virtual, private, and group tours for both venues along with all CRM correspondence two days per week to further the sales reach and answer all client questions throughout the sales process.

Leads entire sales process from online inquiry through tour and booking process utilizing CRM and multiple online platforms to capture every lead.Consults clients in all event sphere including wedding, corporate, non-profit 501(c)(3), creative, and community gatherings to build strong vision of possibilities in the venue by hosting robust virtual and in-person tours. Guides strategy and team to close sales based on industry trends and data analysis ensuring all sales copy, materials, and client resources are in alignment. Serves as venue liaison for on-site events for vendor resource, client satisfaction, facility management, and security lead for up to 10 events per month ensuring venue quality is maintained for all event types. Assists in-house Beverage Team to incorporate optional curated service to all clients through creative, customized, and eye catching methods. Partners with Marketing Team to integrate sales strategy through social media to capture leads and promote venue.

Served as venue liaison at The Cordelle and SAINT ELLE for on-site events for vendor resource, client satisfaction, facility management, and security lead for up to 12 events per month ensuring venue quality and vision is maintained for all event types.Assisted Sales Team in hosting virtual, private, and group tours for both venues along with all CRM correspondence two days per week to further the sales reach and answer all client questions throughout the sales process.

Facilitated all marketing and sales aspects for Independent and Assisted Living services of the property including but not limited to:Completed admissions paperwork, documentation, and database maintenance for resident onboarding to ensure seamless transition into the community for all departments. Managed all renovations of apartment homes ranging from 1 to 3 bedrooms including design selections and procurement, overseeing contract team schedule, creating an ongoing punch list, inspecting quality of demolition and renovations work, and informing property departments of progress. Coordinated all event planning by maintaining leads database and marketing calendar. Arranged all audio/visual needs, created menu and invitations in collaboration with in-house catering team, maintained RSVP list, built all material packets, ordered valet services, and created event layout and seating arrangements for two (2) full scale sales events per month. Assisted with phone calls, property tours, and process of move-in to prospective candidates. Maintained all design, printing, and inventory of collateral including marketing promotions. Completed reports as needed for data analysis to Marketing Director on weekly inventory, project status, and availability of product.

Assisted large group clients in creating experiences and reservations via phone, email, and live chat functions across five markets (Chicago, Houston, Dallas, Cincinnati, and Pigeon Forge) through inquiry leads and Salesforce CRM while meeting a minimum goal of $40,000 in game sales per month. Provided value-added packages for corporate, educational, and recreational groups by partnering with local restaurants based on outing need and desire in combination with services through The Escape Game. Prepped local store teams and management on upcoming large group events and maintained quality reports of guest experience. Assisted junior team members in department on best practices for guest service and how to drive sales.

Reported to the Director of Guest Experience and Culture and the Executive VP of Brand and Operations. Headed up the creation and maintenance of all company-wide internal communications including the monthly publication titled “The Cluesletter” sent across 13 nationwide stores and featured team members and company highlights. Gathered all team member stories and performed all copywriting and editing, as well as maintained story submission methods for team members. Partnered with in-house Design Department on visuals. Maintained department budgets for culture boost purposes— special team events, office decor, and snack station. Assisted with all company-wide event planning and logistics in accordance with culture calendar. Communicated with department leads across 3 separate warehouse and office spaces for upcoming schedule. Planned and executed 9 full scale nationwide and HQ events. Booked travel, hotel, transportation, and reservations for Executive Suite and General Manager tier for company meetings, summits, and training seminars. Distributed training materials and assisted with team member orientations on the implementation of new training and culture materials on schedule with project rollout.

Seasonal role assisting in sales of showroom products including ethically sourced shoes, bags, and jewelry.

Assisted in maintenance of CRM for ease of team flow and correspondence. Created customer guides for proper product care.

Managed team of student workers to enter and correct prospective student data in Hobsons Radius CRMCreated training materials for data entry and best practices.Hosting training sessions for department employees and student workers on Hobson’s Radius CRM guidelines.