IM Solutions is a technology solutions provider, licensed to design, install, and maintain Audio-Visual, IT Communications, and Business Management Systems. We provide an innovative design approach to business technology that streamlines your teams, optimizes your customer interaction and simplifies your processes to drive measurable success.

Install and configure computer systemsDiagnose and solve hardware/software faultsEnsure information is protected and backed-upMonitor database performanceImprove technology usedBuild new databasesTroubleshootSetup and implement networks and devices

Monitor internet and phone networks for multiple sites (school, church).End-User Support.Attends administration staff meetings.Provides training (group, 1on1) and assistance to all staff in use of technology installed.Develops collaborative relationships with all tech contract/consulting services .Stays appraised and conducts research as necessary to evaluate technology trends for practical application.Assures that all support work is accomplished in a timely and professional manner.

• Extend accounts and reset passwords for both domestic and international clients via Active Directory• Manage inventory at multiple sites totaling over 1800 devices• Troubleshoot and maintained computers, Cisco IP phones, printers, servers, switches, and routers• Troubleshoot local applications and documents• Image and deploy computers via SCCM and Acronis• Implement new ideas and better, more efficient, ways of tracking assets• Answer phones and email requests for technical assistance• Create and update troubleshooting guidelines and processes• Create and implement virtual machines• Macintosh products specialist

• Answer phone and email requests for technical assistance• Perform troubleshooting and analysis • Create and/or resolve username and password inquiries• Verify proper software setup• Assist with application navigation• Troubleshoot issue with job roles• Create and update troubleshooting guidelines and processes where there are no current standards• Maintain a positive work environment

-Monitor internet and phone networks for multiple sites (school, church) (PC & Mac)-End-User Support (PC & Mac) +Clergy and ministry staff +School on-demand -Other Misc. Technology Oversight: +Office equipment (postage meters, copiers, etc.) +Video (2 systems) +Projectors, room sound systems -Attend administration staff meetings-Provide training (group, 1on1) and assistance to all staff in use of technology installed (PC & Mac)-Develop collaborative relationships with all tech contract/consulting services -Stay apprised and conduct research as necessary to evaluate technology trends for practical application-Assure that all support work is accomplished in a timely and professional manner

Schedule service work.Advise customers of necessary repair service including estimates of cost.Complete preventive maintenance such as engine tune-ups, oil changes, tire rotation and changes, and replacing filters.Maintain vehicle records by recording service and repairs.Keep supplies ready by inventorying stock.Update job knowledge by participating in educational opportunities.

In this company I had to call random people to get their opinion on certain topics mostly including politics. In September 2007 I quit because they were very sloppy with their scheduling and i often was without work.

My job was to collect the carts from the parking lot and store them in an orderly fashion. I also had to keep the entrance and parking lot clean. It was a seasonal job so after three months my contract was terminated.