Clarissa Mckellar, M.A. Email & Phone Number

Northern Manhattan + South Bronx

• Manage the operations of the Training & Organization Development unit serving 7,000+ staff members across 5 facilities; develop and deliver professional development and compliance trainings to all staff, i.e. communication skills and annual mandates• Member of the Employee Engagement Committee which serves as change agents and coordinate engagement events.• Lead and manage various programs such as the Manager/Leader Development Program, which is initiative of organization’s… Show more • Manage the operations of the Training & Organization Development unit serving 7,000+ staff members across 5 facilities; develop and deliver professional development and compliance trainings to all staff, i.e. communication skills and annual mandates• Member of the Employee Engagement Committee which serves as change agents and coordinate engagement events.• Lead and manage various programs such as the Manager/Leader Development Program, which is initiative of organization’s strategic plan. Outcome: participants completed Personal Development Plans to assist them in development and career paths. Resources and informal coaching sessions were provided. Participants rated 3-day program 4.7/5. • Deliver a team based training called Team Strategies and Tools to Enhance Performance and Patient Safety to 30-90 new staff members on a monthly basis for 3 hours.• Deliver a strategic manager course on a monthly bases to 6-10 new managers/supervisors for 6 hours. • Partner with departments to develop customer service based tailored training programs in alignment with the organizations vision. • Build relationships by partnering with SMEs to design various training courses.• Teach facilitation techniques to clients and co facilitate various training.• Organize, manage and facilitate hospital-wide orientation to all staff on a monthly basis to staff members. (i.e general staff, physicians, vendors, temps, volunteers ranging at various levels) for 2 days which involves a full program of various SMEs presentations ranging from HIPAA, Corporate Compliance, Patient Safety, Patient Rights and more. Attendees of monthly new- hire orientation, which numbered between 25-100 staff members, rated 2-day orientation 4.8/5.• Strategically manage the scheduling of the yearly training calendar to ensure productive scheduling and eliminate wasteful scheduling. • Build relationships internally and collaborate effectively on cross-functional teams for successful training delivery. Show less

• Supported 4 regional managers with managing 180+ accounts in Central region of U.S. by generating membership status reports to provide effective solutions to meet membership department goals. Maintained 90% rate of membership dues ranging from $7,100 – $100,000 paid within due date. • Support 4 regional managers with member acquisitions by researching prospects, determining dues amounts and creating prospect material packets to be shipping and delivered to prospects or for regional… Show more • Supported 4 regional managers with managing 180+ accounts in Central region of U.S. by generating membership status reports to provide effective solutions to meet membership department goals. Maintained 90% rate of membership dues ranging from $7,100 – $100,000 paid within due date. • Support 4 regional managers with member acquisitions by researching prospects, determining dues amounts and creating prospect material packets to be shipping and delivered to prospects or for regional manager’s visits.• Engage in frequent member contact via in person, over the phone or email about membership benefits.• Serve as the liaison between the membership department and other departments.• Manage 2 regional monthly newsletters sent to over 6,000 recipients that assist with marketing membership to prospects and engaging current members.• Established and maintained cross functional partnerships with various department leaders and bi-coastal department leaders.• Coordinated logistics for special events held in Central region of the U.S. with 25 - 165+ attendees, i.e. email invites, registrations, name badges, signage, A/V, and catering; attendees range from specialists to CMOs of various brands. Show less

• Coordinated/facilitated orientations and answered questions from newly admitted students.• Coordinated program planning for combined online/in-class transfer seminar with average of 30 incoming transfer students each semester; designed educational materials such as evaluations to test students’ knowledge or progress.• Built relationships with other departments’ staff members to identify guest speakers for future seminars.• Conducted extensive research to report performance of… Show more • Coordinated/facilitated orientations and answered questions from newly admitted students.• Coordinated program planning for combined online/in-class transfer seminar with average of 30 incoming transfer students each semester; designed educational materials such as evaluations to test students’ knowledge or progress.• Built relationships with other departments’ staff members to identify guest speakers for future seminars.• Conducted extensive research to report performance of program for CUNY Central Office. Show less

Office Of Human Resources

• Facilitated a stress management pilot session for departments within college and provided coping strategies.• Executing targeted needs assessment, and designed/developed training program on stress management.• Identified most requested training programs desired by staff members through training post-assessments, using MS Excel.• Coordinated all logistics for stress management training workshop such as preparing training materials, sending out email invitations/reminders, tracking… Show more • Facilitated a stress management pilot session for departments within college and provided coping strategies.• Executing targeted needs assessment, and designed/developed training program on stress management.• Identified most requested training programs desired by staff members through training post-assessments, using MS Excel.• Coordinated all logistics for stress management training workshop such as preparing training materials, sending out email invitations/reminders, tracking RSVPs, administering evaluations, and setting up training room. Show less

• First contact for on-boarding new employees, i.e. new hire paper work, drug test and background checks.• Enhanced process of conducting reference checks by identifying strengths or concerns about applicants.• Used systems called Connect and Intellicorp to enter and/ or update employee information..

Nyc

• Dispersed information and referral services provided by City of New York to callers while maintaining 90% Quality Assurance level which is above performance standards.• Generated “Quality of Life” and citywide agency service requests, complaints and comments for investigators in a fast pace setting.• Escalated service calls to 9-1-1 emergency response.• Handled up to 60-80 calls per 6-hour shift.

Master Of Arts (Ma), Industrial And Organizational Psychology, 4.0

Bachelor Of Arts (B.A.), Psychology, Cum Luade

Activities and Societies: Presidential Member, Sigma Alpha Pi, The National Society of Leadership and Success, 2008 - present Member, Psi.