Listener Services Supervisor
CurrentThe Listener Services Supervisor will oversee the Listener Services team at our non-profit Christian radio station. This role ensures that all listener interactions are handled with care, compassion, and in alignment with our mission to spread the Gospel and provide uplifting and inspirational content. The Listener Services Supervisor will manage and mentor the team, ensuring high standards of service, and handle escalated listener issues.Supervise, train, and support the Listener Services team.Conduct regular team meetings and one-on-one sessions to review performance, provide feedback, and foster professional development.Develop and implement training programs to ensure the team is knowledgeable and effective in their roles.Ensure all listener interactions are handled promptly, professionally, and in accordance with the station's values.Address and resolve escalated listener issues and complaints with sensitivity and empathy.Oversee the response to listener emails, phone calls, social media messages, and other forms of communication.Monitor and evaluate the quality of listener interactions to ensure high standards of service.Develop and implement procedures to improve listener satisfaction and loyalty.Maintain accurate records of listener interactions and feedback.Manage the Listener Services budget and resources effectively.Promote and uphold the station's Christian values and mission in all listener interactions and team activities.Participate in station events, prayer meetings, and other activities that support the station's mission.
