Mckenna Risch Email & Phone Number

United States

Nashville, Tennessee, United States

Writes and edits copy for help center articles on Lyft’s website and apps. Work has resulted in over $1.5 million saved with users self-solving via articles instead of contacting support. Collaborated consistently with legal, marketing, PMs, and ENG. Develops strategy for formatting and writing articles by conducting research into the user experience by.

Greater Nashville Area, TN

Created and iterated end-to-end user journey for a 12 month mentoring program. Wrote copy and microcopy for emails, push notifications, training decks, and help articles. Identified user pain points and developed solutions in UX and UI. Improvements resulted in a 750% increase in user signup after implementation.Created and updated process/automation.

Greater Nashville Area, TN

Helped develop 2018 and 2019 strategic plan.Directly managed donor relations and email marketing.Created digital content for social media accounts, email marketing, and website.Developed, supported, and recruited for internship program.Managed logistics of mentoring program (e.g., applications, direct support, graduation, etc.).Worked directly with website.

Greater Nashville Area, TN

Directly supported Executive Director with day to day tasks.Developed strategies for donor cultivation and acquisition.Co-created fundraising campaign ideas with Executive Director.Created and implemented marketing strategies for Street Team (group of volunteers to support digital marketing efforts).

Managed front desk reception of guests, residents, and Belmont staff.Professionally handled phone calls, mail services, requests from the Resident Director, and emergencies.

Greater Minneapolis-St. Paul Area

Professionally received phone calls and guests.Managed and organized office meeting calendar.