Mckenna Ferguson Email and Phone Number

•Regularly presented company mission and values for remote patient monitoring to potential clientele, and played an integral role in recruitment and training efforts resulting in exponential growth of company. •Cheerfully managed for and maintained client relationships, working hand-in-hand with clients to educate on RPM, work with insurances, set measurable goals and reach desired metrics.•Provided consulting for the efficiency and efficacy of business processes while also developing and deploying new workflows within a busy startup environment.•Proactively oriented and integrated new employees to the company, training future leadership and management in a success-oriented manner.

•Empowered students to complete this rigorous accelerated medical assisting course by taking an innovative approach to teaching and creating unique ways to relay complex information to individuals from diverse backgrounds.•Promoted accountability through the developing an organized system for students to track progress towards certification. This was implemented program-wide.•Played an active and primary role in maintaining students in the program and generated competent and exceptional performers ready to contribute to the industry.

•Gained significant exposure to healthcare related interprofessional teams while conducting live research via in-person patient surveys within those settings. •Organized these, and thousands of previously collected surveys into comprehensible Excel dashboards intended for further analysis.•Generated an in-depth “Patient Emotional Journey Map” illustrating the emotions the average patient experiences at various healthcare benchmarks. •Presented the journey map to the division presidency which used it as a guide to making improvements aimed at enhancing patient satisfaction.

•Developed crucial interpersonal and interprofessional communication skills as well as developed basic skills in educating team members, patients, and family members.•Continued to carry out the basic role of an MA with a new focus on infusion treatment. •Daily prepared patients for treatment by placing IVs, retrieving blood and platelets, administering injected medications, and monitoring vital signs. •Earned a reputation among patients for giving painless injections and was asked by a supervisor to train fellow MAs and nurses in my method. •Went above and beyond for patients and their families and often shared my musical talents with my patients and their families, some of whom I keep in touch with today.

•Carried-out all the regular functions and responsibilities of an MA while also acting as primary scribe to two providers.•Most in-demand medical scribe due to agility, thoroughness, and keen knowledge of insurance procedures relating to specified care.•Assisted in nursing triage, and led genetic testing efforts by overseeing its activities for the entire clinic and furthered my experience in leadership while expanded my abilities to multitask in an organized manner.•Developed a workaround to double my primary provider's patients-seen-per-day, implementing it throughout the entire clinic and earning the clinic "The best of the Valley" award for OBGYNs three years in a row. •Discovered how thousands of clinic dollars were being wasted each year and generated a solution to resolve it.

•Developed proficiency in building rapport with patients, obtaining vital signs, health histories, and review of systems. •Performed duties in a fast-paced practice included reporting detailed patient pain maps to my nurse practitioner (NP), interpreting drug-screen urinalysis, performing Vivitrol injections, and obtaining prior authorizations for Suboxone and various other treatments and procedures done in-house. •Took on additional responsibilities by working one-on-one with a Nurse Practitioner and also in surgical recovery where I monitored patient vital signs and removed IVs following procedures.

•Learned how to carry out clinical care under a concierge practice model. •Worked with a large population of elderly individuals and young families and as such, my responsibilities included preparing patients for provider visits by obtaining vital signs, medical and family histories, histories of present illness, and review of systems. •Performed phlebotomy, urinalysis, fecal occult tests, PFT, and injections--many of which were B12 or hormonal. •Participated in routine office duties such as cleaning, restocking and making patient reminder calls.