• Supervise 8 analysts, facilitating bi-weekly 1:1 meetings with each direct report to review KPIs and OKRs to develop improvement plans, producing career growth for 62% of team under my leadership. • Oversee more than 150 enterprise client accounts across 4 Sovos software solutions to ensure compliant tax filings, payments, and tax exemption databases. • Align cross functionally with Sales, Professional Services, Support and Tax Research departments to transition clients onto new SaaS Managed Services offering to navigate the 1500% increase in client count since software launch in 2020. • Coordinate office wide activities to cultivate a strong company culture and stimulate interoffice relationships through events such as book club, office yoga, office Olympics, and donation drives.

• Served as an escalation point for internal and external stakeholders to mitigate client concerns due to subject matter expertise. • Liaised between 20 enterprise customers and varying jurisdictional agencies to resolve over 120 notice cases.

• Converted raw data into measurable and insightful KPIs using Microsoft Excel to evaluate team performance and develop strategies to boost efficiency in the next filing period.• Collaborated with our largest company partner to onboard and manage 50 client accounts working with the partner’s CEO, CMO, and compliance team.• Revamped bootcamp materials to confirm the most correct and current information was displayed on the training PowerPoint and internal training database.

• Consulted with clients to improve accuracy of tax filing data and ensured timely delivery of the data to the states using Salesforce, Sovos software solutions, and knowledge of state tax filing requirements.• Created new hire training manual outlining eFile instructions for various state agencies.• Fostered interdepartmental relationships with Sales and Support to develop and deliver cohesive messaging to clients.

• Consulted with customers and directed to appropriate products to create a positive shopping experience• Coordinated with Sadie Green's Factory Store to implement a consistent organizational structure for displaying, stocking, and storing a variety of merchandise• Addressed customer service issues and devised in-store resolutions for any immediate concerns, collaborated with store management to maximize customer satisfaction, and designed social media content

• Oversaw office operation for legal team of six by serving as first point of contact for all office inquires, maintaining the office’s multifaceted calendar, scheduling travel, and assisting individual lawyers in various administrative tasks• Managed the practice’s electronic and hard copy information databases through regular upkeep and data entry • Served as a liaison between attorneys, medical centers, clients, civil clerks, and more, to ensure timely communication for all pertinent parties• Drafted and sent correspondence, including medical and billing requests

• Assembled rooms for various events according to the day’s operations report

• Monitored flow of student visitors, and facilitated the check-in and charging of pool guests• Developed a front desk attendant training manual to establish uniformity among employees

• Planned and operated successful exhibition clinics, hosted horse shows, and spearheaded fundraising efforts through direct mail campaigns, silent auctions, and local business sponsorships leading to an aggregate fundraising of over $10,000

• Worked with our faculty advisor to establish membership requirements, executive position responsibilities, and helped plan the new member induction ceremony• Created an updated, digital version of the organization's constitution

• Budgeted and secured funds, and allocated finances for the team’s competition season utilizing Microsoft Excel• Recipient of University of Miami’s Most Outstanding Club Sports Treasurer 2015