Mckenna Kelty Email & Phone Number

Des Moines, Ia, Us

Des Moines, Iowa, United States

- Process 20+ timecards weekly, ensuring the information is accurate and error-free.- Connect with employees daily via email or call regarding payroll questions and/or issues, working to quickly resolve any problems or questions. - Reviewing and inputting new hire documentation, ensuring all documentation was received and correctly completed by the employee.- Organize and disperse mail daily in a timely manner to the correct department or individual.- Updating training and other informational materials based off of current best practices.

Des Moines, Iowa, United States

- Initiated the claims processes from beginning to end, presenting up to 350 simultaneous cargo claims.- Communicated directly with customers and transportation providers to gather required information to submit a claim.- Ensured claims adhered to the acting rules and regulations, as well as reached prompt and proper resolution within 90 days. - Created and presented monthly data progress reports for up to 6 different customers.- Led training calls for customers with up to 50 attendees, as well as created and maintained SOP's(Standard Operating Procedures) to ensure claims were accurately and efficiently presented to our team.-Trained newly hired employees, assisted in collection investigations, documented and escalated claims that required additional team support.

Des Moines, Iowa, United States

- Communicated with up to 100 drivers daily via phone calls while preparing and updating driver dispatch information in real time. - Maintained and inputted driver and shipment activity into data programs to ensure customer access to live updates on shipment whereabouts. - Responded immediately to and properly escalated driver and shipment issues to the correct operations for proper and efficient resolution.

Ames, Iowa

- Processed up to 200 donations and other monetary and non-monetary gifts daily to various clubs, organizations, and departments for Iowa State University. - Ensured that donations reached the correct accounts in order to be accurately processed and audited. - Researched, updated, and verified information on ISU major prospects such as current job title, promotions and major location changes. - Helped facilitate communication between the University and its' donors by ensuring donor information was accurate and as up to date as possible within our records.

Cedar Rapids, Iowa, United States

- Lowered new hire supply costs as well as started a "green" movement throughout the building.- Collected various usage data about the materials in the office such as the supply cost, lifespan, and efficiency of office materials. - Conducted in-person employee interviews, online company surveys, as well as observational studies over several weeks for data collection. - Analyzed the results and created specified future action suggestions for the company.- Presented data findings to upper management and held Q&A regarding plans for the future.