Mckenna Smith Email and Phone Number

As a self-employed social media marketer I am responsible for: managing, filming, editing, and organizing my TikTok profile.As a member of the TikTok Shop for Creator, my income is solely commission based and gained from posting reviews and promotional videos for products I either buy myself, or am given free samples of.Outside of the promotional videos, I am also responsible for making non-income based videos to bring traffic and followers to my page, in which I have gained 16k followers (and steadily growing).

As an Algebra 1 teacher, I am responsible for:- Creating engaging and thought provoking lesson plans- Classroom Management - Grading- Organizing and maintaining classroom- Assessing students and their educational growth in relation to the course- Following state guided curriculum, and teaching it to the students in the most efficient way possible- Using and operating Canvas, Focus, Mastery, and Google Applications

As a Commercial Lines Customer Care Specialist I work daily with:• Trucking and non-trucking commercial auto policies• Policy Endorsements (adding/removing vehicles, drivers, coverages)• Review policies for State and Federal filing acceptability. • Billing transactions and questions• Reinstatements• Policy rewrites• Quoting and binding new business policies • Quoting policy endorsementsI work with the following programs and apps:• Finesse• Jabber• Microsoft Teams• Outlook• Cisco ConnectI also had the honor of assisting and helping newly hired CL Customer Care Specialists with some of their first customer calls in April 2023.

As a CSR I gained experience with:• Homeowners, Rental, and Condo policies• Personal Auto and Commercial Auto polices• Outlook• Progressive’s FAO, Citizens, Security First, Emerson, and ASII was responsible for:• Policy changes• Billing transactions and questions• Reinstatements • Cancellations• Quoting and binding policies• Entering claims, and general claims questions• Document handling (Dec pages, ID Cards, Renewals)• Inbound and outbound callsDuring my time as a CSR, I also gained my Florida 440 License.

During this position I have experience subbing for all grades (K-12). I worked as a long-term Substitute for High School level, Spanish 1. (October 2020 - December 2020) where I was responsible for: • Creating Lesson Plans •Running Google Classroom and Google Meet experience (for 7 full classes)• Operating Focus (Attendance)• Proofreading and editing lesson plans• Grading classwork and homeworkI also was a long term substitute for High School US History, Geography, and World History where I was responsible for:• End of Course testing• Giving lessons• Grading homework and projects• Used google classroom for remote students

Throughout my position I worked daily with: • HD cameras for broadcasting• Teleprompter operations• Set break-downs and building• Proofreading and editing scripts• Client satisfactionI also held the responsibility as floor manager for some programs, with the additional responsibility of keeping the crew and host on time with our recordings.

This was a seasonal position, where I was responsible for: • Stocking and organizing the queue-line• Money handling as a cashier• Customer satisfaction• Visual merchandising

I held the of “Sales Associate” from July 2018 to August 2018. In this role I was responsible for:• Customer satisfaction• Keeping the store organized and clean• Handling the cash register (for check outs and end of day/beginning of day balancing)• Visual merchandisingI then held the position of “Key Holder/ 2nd Assistant” from August 2018 to October 2018. I was responsible for the same roles listed in my prior position, as well as:• Scheduling• Depositing the daily income• Checking in and tagging new shipments• Training• Product placement

During this role I was responsible for: • The set-up and break-down of promotional events and concerts• Photography for concert meet and greets• Representing the station as its mascot for many of its sponsored events