Mckenzie H. Email & Phone Number

Dallas, Texas, United States

As a CWS Leasing Consultant, you are the face of our property and responsible for leasing activities to ensure maximum occupancy and resident satisfaction. You will utilize your exceptional communication and customer service skills to engage with prospective residents, provide detailed property tours, and effectively close leasing agreements.Key Responsibilities:Leasing and Marketing: Implement leasing strategies to attract and retain residents. Market available units through various channels and maintain updated listings.Customer Service: Provide exceptional customer service to current and prospective residents. Address inquiries promptly and professionally, ensuring a positive experience throughout the leasing process.Lease Administration: Manage lease agreements, including accurate completion of leasing documents and rental applications. Maintain organized records and ensure compliance with company policies and procedures.Property Knowledge: Maintain in-depth knowledge of the property, including floor plans, amenities, and leasing specials. Conduct property tours and highlight features to prospective residents.Relationship Management: Build rapport with current residents to foster a sense of community and encourage lease renewals. Collaborate with property management and maintenance teams to address resident needs promptly.Market Analysis: Conduct competitive market analysis to stay informed about rental trends and pricing strategies. Make recommendations to optimize occupancy rates and rental income.

Dallas, Texas, United States

Assisted with office management tasks such as completing orders, filing paperwork, shipping in/out, and processing invoices and billing.Designed marketing material for select products.Managed incoming calls while providing information or transferringcallers to appropriate personnel.Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Plano, Texas

Temporary contract placement.Prepared monthly progress reports for management summarizing the status of onboarding initiatives.Coordinated with HR team to develop onboarding materials and processes.Organized events to welcome new staff members into the organization and introduce them to coworkers.

Coppell, Texas

As a Quality Assurance Specialist and Training Coordinator, I was responsible for the creation, delivery, and maintenance of all QA documents and processes, as well as overseeing training development and delivery. I specialize in data processing and analysis to drive informed decision-making and improve operational efficiency. Conducting compliance audits and presenting findings to ensure adherence to standards is integral to my role.Additionally, I collaborated closely with client companies to manage development initiatives effectively. I lead the production and execution of new projects, ensuring alignment with organizational goals and client expectations.

Independently developed and implemented the call center's quality assurance program and materials.Spearheaded the design, development, and in-class delivery of both new hire and existing employee training programs.Coordinated with subject matter experts to maintain effective training content and update existing curriculums based on client needs.Established compliance audits and presented findings to upper management and clients to ensure adherence to standards and identify areas of opportunity.Monitored and evaluated performance trends of agents' communications to provide feedback during individually hosted "coaching sessions".

Pivotal role of analyzing incoming calls and implementing necessary training and/or feedback to enhance operational efficiency.Monitor KPIs, track quality metrics, and provide regular analytics reports to upper management.Prepared reports detailing overall project progress according to established timelines.Engaged in call calibration sessions to evaluate agent performance, identify lapses, and provide constructive feedback for improvement.

Cna, Nursing Assistant/Aide And Patient Care Assistant/Aide

Certification, Business Administration And Management, General, 100

Top of Class

Education record