Mckenzie Brown Email and Phone Number

-Follows the Guide to Processing Personnel Actions (GPPA) and agency‐specific regulations to code and process Standard Form (SF)-52s and related agency forms and documents manually and electronically to affect the full range of Federal personnel actions into Electronic Official Personnel Folder (EOPF)-Creates and updates position builds for all current and new employees within CDC using USA Staffing and Enterprise Human Capital Management (ECHM)-Handle updates and corrections to employees’ records such as job/title changes, promotions, change of duty location changes and terminations. -Assist HR Specialists with the preparation and coordination of new hires onboarding process.-Transmit and audit CDC employees' personnel records in ATS system, Name Action Portal (NAP)-Establish positive relationships throughout HR and with process partners-In charge of creating and processing actions through the Name Action Portal (NAP)-Analyze and resolve personnel transaction errors by taking corrective action.-Uses judgment to choose, interpret, and adapt guidelines and techniques when necessary to process actions.-Access and oversee required forms, ensuring completed for accuracy with the on-boarding procedures and required documents and processes like administer drug test and I9 verification via E Verify -Owning and managing system workload and distribution to other HR staff based off of knowledge level and workload capacities -Investigate and respond to inquiries on Human Resource actions from applicants via Service Now portal

• Assess clients’ needs and assign conference and individual rooms according to guest requests• Sell and process conference and individual room upsells and upgrades• Reconcile receivables general ledger and settle account daily• Liaise with Event Coordinators and coordinate registration and check-in for arriving groups• Create and distribute daily operation report with Excel and Outlook. • Document and apply group payments • Identify over commitments and resolve timely• Resolve room rate and accommodation discrepancy escalations• Mentor new Account Managers on customer service, sales and Marriott’s mission, vision and values

• Reconciled customer accounts; confirming delivery, reissuing invoices and negotiating payments• Identified and posted deduction codes to vendor accounts (i.e. shortages, overages, pricing, trade promotions, advertising, damages, product returns, etc.)• Recorded offsets of matched deductions, credits and charge-offs in SAP• Created and maintained vendor database for address changes, sales and A/P contacts, demographic information and deductions issued with explanations for District Sales Team• Supported district sales team in creating, submitting and tracking purchase orders• Partnered with Sales and Warehouse Teams to resolve delivery issues and billing discrepanciesCareer Highlights: As a result of internal and external customer service demonstrated, position transformed to central depository for customer initiated discrepancies, oral guide through invoice portals and transactional research request for Sales and Warehouse Teams Resourcefully reconciled over 300 delinquent accounts with limited access

• • Sourced internal and external databases to identify qualified job candidates• Analyzed resumes for appropriateness of experience and knowledge per position requirements• Conducted prescreening and behavioral interviews to evaluate whether applicants meet position requirements• Communicated with hiring managers and field employees regularly to establish rapport, gaugemorale and source new candidate leads• Created excel database of potential candidates, communication and candidate status • Established and maintained scholastic community networks to grow database of qualified candidates• Maintained all pertinent applicant and interview data in the Applicant Tracking System (ATS) Career Highlights: Successfully maintained a three-month customer service satisfaction score of 85% by utilizing the seven steps of effective recruitment ; 3rd quarter 2017 Significantly grew candidate pool by 135 eligible applicants as a result of partnering with local colleges and universities and high school counselors