• Greet and respond to clients and candidates via email, text, phone and in-person communications• Provide administrative support to owner and management team• Coordinate timecard and payroll process for employees and clients• Conduct initial interviews for candidates• Serve as primary contact for many larger clients • Investigate complaints from employees on Human Resources matters• Organize and schedule candidate interviews • Manage Accounts Payable and Receivable• Protect confidential and personally identifiable information such as background check results, social security numbers and salaries• Oversee third-party security system• Review and route incoming correspondence, invoices and calls• Plan corporate events• Maintain general office facilities

• Consistently placed in top ten percent of the team for items processed. • Matched pending invoices to existing purchase orders to facilitate payments. • Reviewed submissions from Document Specialist team* Reviewed submissions from Document Specialist team* Used WebNow and ImageNow systems for payment processing.

• Refined and streamlined visitor, security, and administrative procedures for the Front Desks• Organized and implemented cross-training schedules for three Front Desk positions, including vendor coverage• Fine-tuned multi-tasking capabilities by routinely managing guests, employee needs, mail and package processing, and phone lines at the same time

• Routinely met or exceeded departmental goal of processing 1,000 invoices per day• Worked directly with MBO staff in managing four sort queues• Built a high familiarity with CHI’s invoice processing and payment procedures

• Provided administrative support to multiple executives• Processed travel and expenses reports as needed• Organized Cricket events including setting up catering, procuring meeting space, and handling materials

• Assisted with setup of special events• Coordinated with IT department to facilitate individual and department needs, including new hire setup• Completed department projects as requested

• Greeted customers and members• Processed transactions including deposits, withdrawals, cashier’s checks and money orders• Cross sold financial products

• Greeted customers and resolved any issues while meeting their needs through the sale of checking and savings accounts, loans, lines of credit and credit cards• Created marketing campaigns and maintained calendar to ensure follow-through of campaign

• Ensured customers received efficient and effective service to resolve potentially difficult situations• Provided notifications of delinquent status according to the Fair Debt Collection Practices Act• Negotiated with customers to pay fees and loans and encouraged use of bank products like ACH and phone payments to avoid delinquency• Contributed to a lower delinquency rate for the company

• Sold bank products such as IRAs and services including telephone and internet banking• Opened, balanced and closed accounts as needed• Maintained customer relationships• Prepared delinquent account notices• Protected the integrity of confidential information