Mckenzie Martin Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Oversee ideation, strategy, and development, working closely with other departments and stakeholders to exceed expectations and programming standards. Offer guidance to a team of three to ensure consistent and effective communication and support to all clients.- Key stakeholder in product enhancements and new platform roll outs- Partner with Business Development to showcase both front-end and back-end functionalities to current and potential clients- Facilitate the onboarding and training of new hires in the Client Operations department- Conduct monthly training sessions company-wide on valuable platform features- Establish documentation, best practices, and standardization for company-wide platform usage- Manage project timelines and expectations for multiple event builds based on build complexity and client requirements- Develop, implement, and oversee QA processes to ensure programming accuracy and adherence to compliance standards- Provide bi-weekly department updates and accomplishments to a global internal newsletter on behalf of Front Gate Tickets, a part of the larger organization Live Nation.

Austin, Texas Area

Cultivate excellent client relationships by acting as the primary advisor and consultant to a select roster of 20 domestic and international clients. - Heavily involved in the full life cycle of each event, including initial platform setup, execution of on-site planning and operations, and final settlement. - Developed and launched a monthly newsletter reaching the organizations full client database, communicating product updates, new system features and functionality. Assisting in the retention of clients, providing upsell opportunities, and bridging communication gaps.- Streamlined quality assurance processes by implementing templates within project management software. Expediting the flagging of errors for auditors while simultaneously creating a higher level of accuracy during platform implementation.- Established a department wide five-day training and on-boarding program including comprehensive platform documentation and simulation exercises. - Oversee on-site operations in both fixed and temporary venues while simultaneously managing and coordinating internal and external teams.Clients directly managed include: Faster Horses (Brooklyn, Michigan)Tortuga (Ft. Lauderdale, FL)Watershed (Gorge Amphitheater, WA) Seven Peaks (Buena Vista, CO)LakeShake Country Music Festival (Chicago, IL)Equestricon The Peach Music Festival (Scranton, PA)Camp Bisco (Scranton, PA)Soundset (St. Paul, MN) Pilgrimage Music and Cultural Festival (Franklin, TN) FVDED (Surrey, British Columbia) Chasing Summer (Calgary, Alberta)X-Fest (Calgary, Alberta) Festival Palomino (Minneapolis, MN) Bassnectar (artist ticketing management) C3 Presents Venues (Emo's and Stubb's) Pretty Lights (artist ticketing management) Levitation (Austin, TX)Lazy Rockin' Country Music Festival (Central Oregon) Minus Zero (Stratton, Vermont)Freeze Management - Lucas Oil Offroad Racing Series Fashion Meets Music (OH)Mempho (TN)

Austin, Texas Area

- Primary ticketing advisor to venues and artist ticketing clients- Manage and train event staff - Manage will call lists, buyers reports, advance payments, and final settlements- Program ticketing website for each event

Austin, Texas Area

- Manage Box Office operations - Manage ticketing staff - Process Will Call fulfillment at the start of each event - Navigate the Front Gate Tickets ticketing software in order to gather settlement data, clerk EOD sales data, process ticket sales, reconcile cash intake. - Settle with the promoter at the end of the event

Austin, Texas Area

- Maintain a positive and approachable attitude for customers - Process ticket sales using Front Gate Tickets ticketing systems- Managed and distributed will call orders - Processed ticket sales

- Maintained and updated social media platforms - Gathered and distributed marketing and promotional materials- Edited and proofed advertisements submitted to local media outlets- Created promotional opportunities for customers such as contests or trivia games - Assisted with the marketing directors daily needs

- Maintained and updated social media platforms - Gathered and distributed marketing and promotional materials- Edited and proofed advertisements submitted to local media outlets- Created promotional opportunities for customers such as contests or trivia games - Assisted with the marketing directors daily needs