Mckenzie Walker Email & Phone Number

Richmond, Virginia

-Managed a team of 10 front desk staff for two locations of a local history museum. -Responsibilities included volunteer program, onsite tour reservations, retail operations, museum safety and security, and creation of department budget.-Increased average duration of employment for associates from 8 to 14 months-Expanded volunteer staff by 25 % through online and in person recruiting efforts-Created an additional guided tour for museum about historic female figures by developing new research into primary source documents-Re-imagined tour guide training program to incorporate recent findings on building empathy and inclusion

Richmond, Virginia Area

-Part of a 4-person team running the largest state museum association in the country-Responsible for all membership and recruitment strategies for individual and institutional members-Managed two revenue streams for the organization: membership dues and annual auction-Grew membership base by 763 members, an increase of 33% in a year period by using a comprehensive plan for contacting lapsed members and potential new members-Evaluated member needs based on feedback and developed new member resources-Conducted hundreds of individual calls to members and sent personalized letters as reminder for renewal and an opportunity to share feedback with primary point of contact at membership organization

Master Of Business Administration - Mba

Economics