• Support the daily needs of production, by trouble shooting problems with tablets, computers, printers, and scanners. • Set-up an off-site location with internet and phone capabilities so it can be utilized for shipping. • Collaborated with our third-party network team to transfer users to a new VLAN, in preperation for a firewall change.• Managed the installation of Yealink software and products to upgrade the conference rooms in the plant, as well as handled the change management due to users needing to learn how to use the new system and equipment put in the rooms.• Responsible for submitting and ensuring new hardware put in place had the correct approvals and risk assessments submitted.• Created a form for users to "check out" IT equipment so we can keep better track of where our supplies are, and what supplies we may need to order more of.• Ensured all production computers received monthly updates to stay complaint.• Updated Surface Go tablets with the new process (Intune enrollment) put into place, so that they are all managed in a uniform way across all plants. • Collaborated with a DXC tech to ensure that computers get refreshed efficiently and without much disruption to production.

•Provisioned access daily for the CAMS application.•Worked with data owners to improve the end user’s experience with the Passport application•Analyzed data to make a training plan for the Passport Upgrade and organized a Training Road Show and the change management for the upgrade.•Helped develop training materials for the Passport Upgrade (Bell’s Identity access and manageent tool)•Identified Data Owners for SAP Roles to conduct the annual Data Owner review •Implemented a Flat File Connector between the CAMS and Passport Applications to have a successful inventory of the users and their access in CAMS, so that Passport (Identity and Access Management tool) can be a source of truth and be utilized for future data owner reviews and automation possibilities.

• Worked closely with an IT senior team member on the company’s warehouse management system (Oracle WMS) - Developed new labels in Loftware that enabled employee productivity by emphasizing or adding important information - Enabled new rules in WMS to ensure different printer configurations read correct labels - Created a help desk script for scanner problems, to ensure employees have easy access to help when needed• Transferred data from previous mainframe system (Huron) using ObjectStar and inserted the data into SQL tables to support post-decommission data review and future DCAA audits. • Conducted annual SOX Access Security reviews and updates to ensure 100% compliance in regards to accessing shared network drives, the manufacturing execution system (Solumina) and application SQL databases.

• Sales associate responsible for customer interaction, answering questions about merchandise, friendly service, and a pleasant check out experience• Production assistant responsible for heat pressing letters, logos, and numbers on team jerseys. • Coordinated with co-workers on inventory, restocking items on the floor, and sorting through shipments