Mckenzie Macfarlane Email & Phone Number

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota, United States

• Engages in client conversations, presenting the strategic alignment between the customer objectives and company vision to set long-term strategies and resolve any issues.
• Collaborates with internal teams and sellers assisting in the identification of growth opportunities through account planning and delivery execution.
• Partners with internal teams, providing subject matter expertise in best practices and providing solutions for problems reported by customers.
• Mentors, schedules, and manages new hires through first month of employment.
• Develops and implements training materials for new hires on both new and old products.
• Captures new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.

Eden Prairie, Minnesota, United States

• Successfully cross-trained in 4 separate products, resulting in higher case closure.
• Oversaw training of Business Development Reps, improving client call intake and creation of cases for product specialist.
• Improved client support and resolution acting as first line of defense, triaging and debugging platform health.
• Handled outreach to team members, discussing project statuses and solving customer complaints.
• Created and improved processes and methodologies utilized according to company policies and vision.

Duluth, Minnesota, United States

• Developed a marketing editorial calendar, resulting in organized content that was easy to manage and plan.
• Planned, wrote, and executed content on WDSE's channels, improving engagement.
• Managed content, developed media plans, and updated social media, with a focus on increasing awareness and engagement.
• Coordinated the development of pitch stories and messaging, identifying innovative opportunities for engagement.
• Compiled and analyzed data, noticing trends and reporting recommendations to senior employees.
• Ensured the alignment of content with company vision and goals.

Duluth, Minnesota, United States

United States

• Oversaw planning, budgeting, promotion, execution, and follow-ups for events and fundraising activities.
• Collaborated with Marketing and other teams to build email communication and content plans, delivering value throughout key life cycle stages.
• Identified new ways to optimize engagement using industry best practices, persona research, and customer feedbackfor social media outreach.
• Managed creation and execution of website content and messaging.
• Created and nurtured relationships via online content messaging.
• Oversaw accounting, processing expense reports, facilities requests, supply and equipment orders, A/P, and A/R.

Duluth, Minnesota, United States

Duluth, Minnesota, United States

Bachelor'S Degree, Organizational Leadership

Associate Of Arts - Aa

Activities and Societies:

Master Of Business Administration - Mba, Leadership And Change