Mckenzie Yonago Email & Phone Number

Seattle, Washington, United States

• Built positive rapport with 200+ clients to provide a nonjudgmental, recovery-focused environment necessary to drive improvements toward successful eating disorder recovery and stabilization• Offered routine encouragement to clients during two daily therapeutic meals and snacks to urge compliance with individual meal plans and behavior support objectives• Supported clients through group therapies and necessary skill development to manage their eating disorders• Provided assistance to clients in improving their day-to-day functioning in a residential environment• Guided clients in grounding and de-escalation techniques during dissociative states

Bellevue

Insight Global is a national staffing and services company that specializes in sourcing information technology, accounting, finance, and engineering professionals and delivering service-based solutions to Fortune 1000 clients. We offer unmatched customer service by developing an in-depth understanding of client needs, providing qualified professionals, and tailoring managed services solutions for large projects.

Bellingham, Washington Area

• Exercised the importance of outstanding customer relations by being the initial point of contact for 100+ daily customers, providing detailed and polite service to ensure guest satisfaction and retention• Generated, on average, $1000+ of nightly revenues during each respective waitress shift• Worked and collaborated with 15 cross-functional team members, comprised of hosts, servers and kitchen staff, to orchestrate a meaningfully unique customer experience• Trained 10 new employees on guest service expectations, restaurant protocols and safety procedures• Frequently assisted colleagues during rush-hour periods to foster and promote teamwork whilst maintaining exceptional customer service and a memorable guest dining experience

Bellingham, Washington Area

• Established rapport with 300+ daily guests by demonstrating cordiality throughout their dining experience• Proactively prepared and organized large party-room reservations (20-40 patrons) by anticipating staffing needs and ensuring that all guests were provided superior quality service• Learned the importance of optimal time and resource management in order to generate punctual and efficient business solutions leading to increased customer value in a fast-paced environment• Organized all work areas, equipment and utensils, assuring they were all stored in accordance to state law

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services, 4.00

Activities and Societies: • Chi Sigma lota Counseling Academic and Professional Honor Society International • The National Society.

Psychology (B.S.); Sociology (Minor) 3.70, Psychology

High School Diploma, General Studies, 3.92