Clearco is the world's leading e-commerce investor and helps remove the barrier between brilliant ideas and brilliant businesses through its funding products. The company provides undiluted, equity-free funding to e-commerce and Saas businesses and allows founders with great ideas to free up cash flow in their business by funding the repeatable upfront costs such as marketing and inventory.Key achievements:I was recruited to set up the EMEA Retention Department. A key focus was to understand why customers had not taken further advances in capital funding, resolve any previous issues and then find solutions to win back their business.Grew relationships with win back customers and drew up continuous plans to help scale their business with planned meetings, advice and help with partnerships.Exceeded sales targets after first month and consistently met all KPIs - Gross Profit, Engagement and Win BacksWorked closely with the diligence teams to improve processes to get funds approved and drawn down by customers quickerWorked with other Account Managers & Business Development Managers to help them win business and then scale their accounts potential

Working on the Customer retention team, I answer back-to-back calls from Prepay Power customers wishing to leave the service with the goal of retaining their business.Key achievements:Accredited top internal retention performer after just 4 weeks on the team competing against colleagues with multiple year’s experience.Consistently reaching and regularly over achieving KPIs.Building strong customer relationships and negotiating retention strategies.Supporting mentoring and coaching for the Prepay Power loyalty team.Recommending process enhancements and customer experience improvements to senior process owners.

Brought in to develop the region with over 350 properties. Bringing on new hotels/B&Bs/Apartments and driving more business from existing accounts. Key focus on revenue management, increasing visibility and conversion. Identifying key dates and ensuring availability/value proposition was always top of mind. Training of partners to use and benefit from the key analytics tools. Key Achievements:• Consistent over achievement of KPIs – conversion rates, pricing/marketing programs, call rates • Researched region, analysed historic data, predicted trends to assist client development• Developed accounts, ie moving sales rankings from No 23, 22 & 29 to No 1, 2 & 5 • Created 30 effective sales campaigns to drive consumers to book with clients • Gave feedback to key clients on their portfolio pages, substantially improving conversion rates• Using industry contacts, brought in large accounts from outside region – France, Austria & SpainReason for leaving: Made redundant along with 3000 other staff, due to the Covid19 pandemic.

Headhunted by Getabed to establish the brand in Ireland – both The Republic & Northern Ireland. Role covered Wholesale & Retailers Sales, Key Account Management, New Business Development and handling major Customer Service Issues. Monthly reporting to UK & Dubai Head office, but reported into the UK Head of Sales.Key Achievements:• Created & built brand awareness to become one of the top hotel provider of choice • Rebranded from Getabed to STUBA.com • Grew sales from €0 to €15m in 5 years• Negotiated contracts for key travel association – WorldChoice & Travel Centres• Grew client revenue by getting clients to build consumer facing websites using XMLfeedsReason for leaving: Took opportunity to work to world leading OTA

Started in Online Reservations as a Telesales Agent contacting Irish based travel agents. After becoming top Sales Agent, I was promoted to Sales Executive / Business development for the Irish and UK market, reporting to the MD. Role also included Staff Training - covering the GTA website, database usage and the nuances of Needahotel/TravelCube in the business market.Key Achievements:• Grew sales from €0.5m to €10m per year despite intense market competition.• Account managed 600+ Travel shops in UK / Ireland, growing the business to €10m pa• Negotiated contracts with key Travel Associations - Travel Centres, Travel Savers, Worldchoice• Managed and developed Irish Affiliates including Aer Arann, RBS, BOI, Hertz & Avis • Promoted Needahotel/TravelCube/Travelport at key travel conferences / trade fairs in UK/IrelandReason for leaving: Took Redundancy as was needing new challenges

Initially a work experience job placement, I started full time work as an invoicing clerk. After a year was promoted to the Telesales Office working in Sales Order processing. A year later I was promoted to Account Manager, with a focus on business development for the Northern Ireland Market. Role included, opening new accounts, increasing business from exiting accounts, cash collection, customer service and negotiating contracts.Key Achievements: Helped win Sainsbury’s/Dunnes by assisting with presentations & factory visits. Reason for leaving: I wanted to relocate to Southern Ireland